not being given credit for completed portion of game

I am having problems with the completion of a portion of the game not giving me credit for the completion. I have played the same portion several times before the site will admit it's completed. It's annoying as I would like to move on to the next part
(and I want credit for the completed part). Would appreciate help.

:)

 

RoboRewards Points Help

Hello FlamingTree2003,

As Smwutches says, in order to be eligible for the achievement portion of the offer, you must have completed the purchase portion of the offer first. Since we only track and Reward achievements from games that have completed the purchase portion of the offer,
you did not receive Credits for your achievements, since you did not complete the purchase portion of the offer.

 

Completed puzzles not being recognized or given credit for

Heya!

Let's see if we can get that working with a reset of the game:

1. Open the settings app.
   
2. Navigate to System/apps.
   
3. In the system sub-menu, navigate to Apps and Features
   
4. Search for the app in question.
   
5. After selecting the app, select advanced options.
   
6. Tap reset.
7. You may now re-open the app once more
   

If nothing changes let's also have you try uninstalling the game restarting your PC and then reinstalling.

Do you see the same issue with multiple accounts?

Post back and let us know how that goes!