not being able to play online

III Anthrax III · Nov 15, 2017

I was recently communications banned for 14 days which I accepted but upon signing in today and trying to play online for some reason I cannot I was wrongfully communication banned because of xbox's system with the gamer picture and now I'm multiplayer banned
I don't even have a message saying I was multiplayer/communication banned and now none of my accounts can play online

:)

djkilla85 · Nov 15, 2017

not being able to play online

My brothers account (Ruthlezz lemonz) xbox live gold membership just expired and so I now Have reverted back to free. But Now It is saying that I am not able to play online. It says something about Me needing to change my settings so That my account will
allow me to play online. How do I do this. BTW, I play on my other account but it's my brothers so I can't Access it on xboxlive.com which is the reason That I am using this one,lol

Wilfred Mac · Nov 15, 2017

Not being able to play online

Thank you for answering the questions above. To further isolate the issue, we suggest that you perform the steps below:

Method 1: Remove and re-add your profile on the Xbox One. To proceed, you may click this

link.

Method 2: Clear Persistent Storage.

Press the menu key of the controller.

Go to Settings > Disc & Blu-Ray.

In the BLU-RAY section select Persistent Storage.

Select Clear persistent storage.

Method 3: Power cycle the Xbox One, for the steps refer to this
link.

Keep us updated with the results.

Hordie · Nov 15, 2017

Hi III Anthrax III,

Sorry to hear about your enforcement action. Unfortunately, there's not a method via forums or Xbox Support to resolve any issues with enforcement. To review your actions, and/or file a case review for your account visit the link
below, as that is your only option.

https://enforcement.xbox.com

fishyBlazik3n

Hi,

There are many reasons why you are experiencing this issue. To properly assist you with your concern, we need to gather more details. Kindly answer the questions below:

Were you able to create a lobby and play with your friends before?

When did the issue start?

What are the troubleshooting steps have you done so far to fix the issue?

Meanwhile, we suggest that you remove and re-add your profile on your Xbox One. To do this, you may refer to this

link. Kindly restart your console before reading your profile.

I have tried all of these solutions and none of them fix the problem.

Judge

If you reverted to silver then you need to purchase a Gold membership again to play online, that is why it is giving you that message. In order to play online again, your account will need to upgrade to Gold.

Wilfred Mac

Thank you for answering the questions above. To further isolate the issue, we suggest that you perform the steps below:

Method 1: Remove and re-add your profile on the Xbox One. To proceed, you may click this

link.

Method 2: Clear Persistent Storage.

Press the menu key of the controller.
Go to Settings > Disc & Blu-Ray.
In the BLU-RAY section select Persistent Storage.
Select Clear persistent storage.

Method 3: Power cycle the Xbox One, for the steps refer to this
link.

Keep us updated with the results.

Wilfred Mac

Hi,

There are many reasons why you are experiencing this issue. To properly assist you with your concern, we need to gather more details. Kindly answer the questions below:

Were you able to create a lobby and play with your friends before?

When did the issue start?

What are the troubleshooting steps have you done so far to fix the issue?

Meanwhile, we suggest that you remove and re-add your profile on your Xbox One. To do this, you may refer to this

link. Kindly restart your console before reading your profile.

fishyBlazik3n

Contact your ISP to check if your network can handle IPv6

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i forgot to mention that other games work onlne, just not horizon 3

not being able to play online