Not being able to play my games

All good now kinda did solution 1 with out knowing it and that worked

Awesome! I'm so happy for you. Please let me know if you have any other concerns.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps below and check if it sorts out the issue.

Solution 1: Do a power cycle

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2:

Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try launching any game and see if the game progress syncs properly.

Did you buy Game Pass or Game Pass Ultimate? Since that is an online game, Gold is required to play it which is included in Game Pass Ultimate.

Hi,

There are many reasons why you are experiencing this issue. To properly assist you with your concern, we need to gather more details. Kindly answer the questions below:

• Were you able to create a lobby and play with your friends before?

• When did the issue start?

• What are the troubleshooting steps have you done so far to fix the issue?

Meanwhile, we suggest that you remove and re-add your profile on your Xbox One. To do this, you may refer to this

link. Kindly restart your console before reading your profile.

I have tried all of these solutions and none of them fix the problem.