Not being able to play multiplayer

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly sign in to https://account.xbox.com/settings and make sure that the setting on this screenshot that has an arrow is set to "allow" on your end as well.

Now if what you're seeing on this screenshot is the same as yours and you're on an Xbox console, it can be due to your subscription as well. In playing an online multiplayer game an Xbox Live Gold subscription is required such as playing Minecraft. To check if you have an active subscription you can follow the steps below:

Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions.

I've only noticed this issue when doing a multiplayer network test after not being able to play multiplayer in ghosts. Multiplayer on Killer Instinct and Fifa seem to be working fine for me

Hi,

There are many reasons why you are experiencing this issue. To properly assist you with your concern, we need to gather more details. Kindly answer the questions below:

• Were you able to create a lobby and play with your friends before?

• When did the issue start?

• What are the troubleshooting steps have you done so far to fix the issue?

Meanwhile, we suggest that you remove and re-add your profile on your Xbox One. To do this, you may refer to this

link. Kindly restart your console before reading your profile.

I have tried all of these solutions and none of them fix the problem.

If you reverted to silver then you need to purchase a Gold membership again to play online, that is why it is giving you that message. In order to play online again, your account will need to upgrade to Gold.

Thank you for answering the questions above. To further isolate the issue, we suggest that you perform the steps below:



Method 1: Remove and re-add your profile on the Xbox One. To proceed, you may click this

link.



Method 2: Clear Persistent Storage.

1. Press the menu key of the controller.
2. Go to Settings > Disc & Blu-Ray.
3. In the BLU-RAY section select Persistent Storage.
4. Select Clear persistent storage.

Method 3: Power cycle the Xbox One, for the steps refer to this
link.



Keep us updated with the results.