not being able to login to the xbox app

Discus and support not being able to login to the xbox app in XBoX on Windows to solve the problem; when i try to logon to the xbox app the grey box just flashes and goes away, how can i fix this. fd5eb0c7-2cfe-4d2e-9152-f2b9924d9acd Discussion in 'XBoX on Windows' started by Matt420w, Jul 4, 2021.

  1. Matt420w
    Matt420w Guest

    not being able to login to the xbox app


    when i try to logon to the xbox app the grey box just flashes and goes away, how can i fix this.

    :)
     
    Matt420w, Jul 4, 2021
    #1
  2. pasqualeeno Win User

    not being able to login to the xbox app

    Hi!

    First of all, check for Xbox app updates: enter Microsoft Store app > select More ... (upper right corner) > Downloads and updates > Get updates.

    Furthermore, be sure Windows has the latest update: select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.

    If the issue persists, try to repair/Reset Xbox app:

    1. Select Start > Settings > Apps > Apps & features
    2. Select the Xbox app
    3. Select the Advanced options link under the name of the app.
    4. On the page that opens, select Repair if it's available. If it isn't available or doesn't fix the problem, select Reset.
    If all the previous tries didn't solve the problem, try to reset the Xbox App account cache:

    Go to this path in File Explorer:

    %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

    Here you will find two directories: Accounts and Cache. Each folder contains one file in it. Delete them both, and try to log in to the xbox app again.

    Keep us posted :)

    Regards
  3. Matt420w Win User

    not being able to login to the xbox app

    i tried both things but it didnt help )=
  4. xDevilxGirlx421 Win User

    not being able to login on accounts

  5. A Z3 Win User

    Xfinity Hotspot Pop Up Window Broken on Xbox Series X.

    Was able to go to Microsoft edge app login in that way and the Xbox connects after a bit, good luck
  6. CarTzy Win User

    Minecraft not being able to login to your username

    Hi,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question?

    Thank you for understanding.
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