Not being able to log on.

Discus and support Not being able to log on. in XBoX on Consoles to solve the problem; For about a year now I could not sign on to my account "Pony RuSh" I just recently tried again and again and it keeps sending me error codes. I typed... Discussion in 'XBoX on Consoles' started by XESX Sh0tz, Sep 6, 2014.

  1. XESX Sh0tz
    XESX Sh0tz Guest

    Not being able to log on.


    For about a year now I could not sign on to my account "Pony RuSh" I just recently tried again and again and it keeps sending me error codes. I typed in my correct email and microsoft account password. Anybody know how to fix this?

    :)
     
    XESX Sh0tz, Sep 6, 2014
    #1
  2. Munchkin79
    Munchkin79 Guest
    Not able to log in.

    Nope, I've never had any issues with this whatsoever.
     
    Munchkin79, Sep 6, 2014
    #2
  3. Munchkin79
    Munchkin79 Guest
    Not able to log in.

    Okay, so here it goes. I started a family plan from my existing non family plan on Friday 10/07. I had from my xbox added my wifes existing line to the family plan from the family center. I was in the middle of the family center settings when it wouldn't
    let me back into the regular live stuff. So I shut my xbox off and when i turned it back on it wouldn't let me connect to xbox live. I checked my connection, that was good, my wife was also able to log in with her account no problem. So it's NOT my connection.
    I went through steps with twitter support, then live chat and on Saturday the live talking rep. She had me change my password for my email account I use to sign in on live, we deleted the profile from my xbox (profile only) cleared cache, but when trying
    to recover the gamertag it doesn't let me, says "can't connect to xbox live". I've had my brother try on his xbox, same thing. When I log into xbox.com and click on "my account" it shows my avatar and the amount of MS points I have, but no xbox live info
    (Family Plan gold etc). When I go to my wifes it shows it's a part of family plan. I did the family cause I wanted to 1) my account was up on 10/10, 2) My sons have wanted to be on live for a while so I was giving them the other 2 lines on the account as
    a suprise. 3) well we've had 2 profiles and this is cheaper so... However I can't sign in, can't play games get achievements etc etc. I also can't get my sons on live because my account is the one that is set to control these so got them excited and xbox
    is taking the wind out of their sails as well. Yes a case was filed but wanted to see if anyone had any ideas on how to fix this or any previous troubles with something like this? sorry I rambled but I wanted to explain it and let the fine people here know
    that I have tried all the basics and beyond.. if you gave up and didn't read all of this please don't post..
     
    Munchkin79, Sep 6, 2014
    #3
  4. DangerousBard
    DangerousBard Guest

    Not being able to log on.

    DangerousBard, Sep 7, 2014
    #4
  5. GinningWings07
    GinningWings07 Guest
    I was able to solve my problem on line, but this has happened before.

    Is this a really messed up way xbox/microsoft lets you know to change your password.

    If so not a good way
     
    GinningWings07, Oct 31, 2018
    #5
  6. XBF Leo G Win User

    Not being able to log in.

    Hello QuintinM1,

    Thank you for posting on the Xbox forums. We understand that you are unable to log in to the Xbox Console Companion App and the Xbox (beta) App. We recommend making sure that

    Windows 10 is up to date    . If this does not resolve the issue, you can try installing the

    Xbox Identity Provider App    . Once you finish installing the application, go ahead and try logging in. Be sure to let us know the results!
  7. 8690343a-c1bb-45ca-b Win User

    Not being able to log in.

    Trying the following steps below might help, let me know:


    • On your PC, go to Xbox.com and select Sign in. If there are problems with your account, the instructions will help you solve them. If you can’t go beyond the sign-in screen, select Forgot
      my password and follow the instructions.
    • If that didn’t work, select the Start button > Settings > Time & language. Under Date & time make sure the Set time automatically setting
      is turned on. Open Time & language setting

    • If none of those options work, select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove.
      Then go back to the Xbox app and sign in with the Microsoft account you just removed. Open Settings
  8. GinningWings07 Win User

    Not being able to log on.

    I was able to solve my problem on line, but this has happened before.

    Is this a really messed up way xbox/microsoft lets you know to change your password.

    If so not a good way
  9. napalm 31337 Win User

    Not being able to log in.

    Check also if your system and the App are fully updated
  10. DangerousBard Win User

    Not being able to log on.

Thema:

Not being able to log on.

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