Not being able to install my games on the Xbox series X

Hello there @ObscureClaw6421, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the installation issue; However, we have multiple detailed troubleshooting steps for this matter on the official Xbox website to help you take care of it. Before going through
the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if
it's installing this time.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the troubleshooting steps that can help sort this out for you.



The link: https://support.xbox.com/en-US/help...game-or-app-installation-problems-on-xbox-one

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Oh, thank you for letting me know, and as I have checked eFootball 2023 is compatible with Xbox One, Xbox Series X|S, and PC which means that you should be able to play and install the game still on an Xbox One.

Yes, please. Perform the steps provided, you're only able to install an Xbox One version of games and not the Xbox Series X|S.

I have a Xbox series X and Xbox one. And when I try to purchase the deluxe edition on the series X I also get the red exclamation "not playable on this device" which is weird. However I do see that under the more info option of the game details it states. " Installation install on your home Xbox one console plus have access when you're connected to your Microsoft account" not sure if it's related but my Xbox series X is sharing home profiles with my Xbox one hecne the series X is set as the home for the Xbox one and vice versa. Were you able to download it and play ?.

that particular game is only available on the xbox series s and x i believe, so you would not be able to install it anyway.

I just bought a brand new Xbox One X, but when I go to the store, Flight Simulator and other Xbox Series X/S games say they are "not playable on this device" and I can't get Flight Simulator to install on my brand new Xbox One X because it says it's "not compatible". Very frustrating.

So you bought an Xbox One X and expected to be able to play an Xbox Series X game on it?

Why would a game made for an Xbox Series X work on an Xbox One X?

If you want to play Xbox Series X/S games I would take your brand new Xbox One X back to the store you bought it and see if they will take it back and you could try and buy an Xbox Series S (Series X consoles are very hard to find, but a Series S can be found fairly easilly)