Not being able to download 360 profile onto Xbox series x

Hi Gabriel!

When was the last time you were able to play 360 game on your console?

Please try to clear your 360 local storage.
Go to Profile & system > Settings > System > Storage. On the Manage storage devices > Clear local Xbox 360 storage.

You could also try switching to a different network like your mobile data hotspot to see if there's a difference.

Also try to power cycle your console. Press and hold Xbox's power button for 10 sec. Unplug the power supply for 30 sec. Plug it back in and turn it on again.

Hello Prior,

Sorry for the issue with your profile. First I would log onto the Xbox 360 with the Hotmail and make sure it is still valid. If so then you want to make it a

Live account on the Xbox 360. Once you do this you will be able to download the Hotmail account to the Xbox one X. Being you don't have gold the profile is considered a offline profile. Try this and let us know.

Thanks,

BRad

Not really...

Xbox Series X games / upgrades / updates has to be installed onto the Series X internal or expansion card SSD,

You can have Xbox One games on your external hard drive that will get an Series X upgrade but the games will need to be transferred to the Series X and then the Series X upgrade will need to be downloaded onto the Series X SSD,

As an example...

I have Marvel Avengers on my external hard drive that will get the Series X upgrade and I will transfer the game over to the Series X SSD ready to download and update the game to the Series X version when available.

Make 1 of the Xboxes the "Home Xbox". When done make sure privacy and sharing preferences are set on the "Home Xbox" to share. After that all the games on the "Home Xbox" are accessible by any profile added to that "Home Xbox. The other (non "Home Xbox) has to have the game purchased under that 2nd Xboxes main profile or purchased as a gift from any profile and sent to a chosen profile to be downloaded when that profile signs onto their Xbox. I have an Xbox One X in my living room controlled by my 2nd account profile. I have a Series X in my game room "Home Xbox" controlled by my 1st profile. Example; I log on the Series X with that main profile and buy/download Division 2 with all expansions and passes. I then log on the One X with my 2nd profile (main for that One X) and buy/download Division 2 with out the expansion and passes. So now a family member adds their profile to the One X, if they own the Division 2 they can play it and as much of the content that I have purchased. To play the full version on the One X someone has to buy it for that console, However anyone else that logs onto the One X with their profile that doesn't own any of Division 2 content can't play it at all. They can launch it but it will direct them to the store. Now adding Ultimate Game Pass to the One X allows profiles to download and play any games available through game pass. Remember my Series X will allow any profile added and signed onto can play any games and use the Ultimate Game Pass to download and play from my Series X. One X has limitations for profiles due to that profile owners games owned and which games are in the One X. Confusing ........ ?

All Xbox accounts have an an Xbox 360 profile. These exist even if you've never owned an Xbox ,360. Simply sign in with the account use for your Series X to download the profile.