"Not Authorized to Play Halo Infinite" Error Message.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly check if your Xbox account settings are set to "allow". For you to manage it you can simply sign in to https://account.xbox.com/settings.

If the system detects that your account is a child account you will be redirected to a support site and if not you will be able to change it successfully.

If you were redirected to a support page, please sign in to https://account.microsoft.com/family and check if there is an organizer account linked to your account then use the organizer account so sign in to https://account.xbox.com/settings then "allow" the setting on this screenshot:

same with me, Halo Infinite won't start, neither will Sea of Thieves on PC. No feedback as to why from an error message point of view

Hello BenS047,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to play Halo Infinite in multiplayer and is prompted with an error message: "Content required to play this experience is not yet installed." Let us check on this together so you will get back to gaming.

Are you trying to play this version of Halo Infinite - Halo Infinite | Xbox or this one - Halo Infinite (Campaign) | Xbox? Based on the game's support article, you do not need an active Xbox Live Gold or Game Pass subscription to play Halo Infinite however the campaign one, will need to be purchased or else accessed through a Game Pass subscription.

For more details, please check this support article for the steps on how to install the game - How to install Halo Infinite on PC and Xbox consoles – Halo Support (halowaypoint.com).

Since this is a multiplayer issue, we may need to check your Xbox Network to ensure you can do multiplayer and account privacy for allowing multiplayer and joining your friends in game.

Check the Xbox Network and make a note of any error codes or messages and the NAT Type.

• For Windows 10:
  
  • PC Settings > Gaming > Xbox Network and check the NAT Type.
    
  • Look for NAT Type and error message/code.
    
  • Please reply with any error message/code you notice.
    
• For Windows 11: Install Xbox Console Companion app from Microsoft Store (click here)
  
  • Launch Xbox Console Companion app.
    
  • Go to Settings and select Network tab.
    
  • Look for NAT Type and error message/code.
    
  • Please reply with any error message/code you notice.
    

Link for managing account privacy for enabling multiplayer, joining your friends - Manage Xbox online safety and privacy settings | Xbox Support.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I only get this message with Valhalla and not Halo Infinite, why?

Halo Infinite DirectX 12 Error - Could not Find Compatible Graphics Device