not allowing you to cancel auto-payment

Discus and support not allowing you to cancel auto-payment in XBoX Games and Apps to solve the problem; It wont let me cancel my auto payment on the xbox or the website,can anyone help me stop it? 98ff5066-fdd8-42a2-9eca-3d82d531a8ac Discussion in 'XBoX Games and Apps' started by RazR SH4RP X, Aug 12, 2014.

  1. RazR SH4RP X
    RazR SH4RP X Guest

    not allowing you to cancel auto-payment


    It wont let me cancel my auto payment on the xbox or the website,can anyone help me stop it?

    :)
     
    RazR SH4RP X, Aug 12, 2014
    #1
  2. Farscape247
    Farscape247 Guest
    Month on us but need credit card

    thats incorrect, if you cancel auto renew through the website it cancels it and will not continue taking payment.
     
    Farscape247, Aug 12, 2014
    #2
  3. CalacaBellaTriX
    CalacaBellaTriX Guest
    Renewal

    Hi Totally Safe88,

    While you are entered into Xbox.com, click on the “My Account” section in the upper right hand corner. Then in the middle of the screen, there should be a link that says “Cancel Auto Payment”. (This will be right under ‘PAID WITH’ information.) Use the
    “Cancel Auto Payment” to stop your gold renewal. You can also call 1-800-4MY-XBOX (1-800-469-9269) to have them help you cancel your auto payment gold account.
     
    CalacaBellaTriX, Aug 12, 2014
    #3
  4. onyxishere
    onyxishere Guest

    not allowing you to cancel auto-payment

    Sorry to hear you cannot cancel your auto renewal. If you are unable to cancel using the console or website you will need to call phone support to have them do it for you. 1-800-469-9269 in North America or click the link to arrange a call back.

    support.xbox.com/contact-us
     
    onyxishere, Aug 12, 2014
    #4
  5. onyxishere Win User

    not allowing you to cancel auto-payment

    Sorry to hear you cannot cancel your auto renewal. If you are unable to cancel using the console or website you will need to call phone support to have them do it for you. 1-800-469-9269 in North America or click the link to arrange a call back.

    support.xbox.com/contact-us
  6. THEOWENKILLER Win User

    Suspended account, Lost DLC...

    You needed to cancel auto renew on your xbox account,not on your bank account.

    You cannot remove your card on an active gold account ,without replacing it with another payment option,but you can turn off auto renew at any time.

    If you left it on and told your bank not to allow payment,that`s where your problem lies.
  7. Smwutches Win User

    Card Expired but still charged!!!

    When you purchase gold through the Xbox, you are told that auto-renewal will be turned on. By confirming the payment you have agreed to allow them to charge you again unless you turn off auto-renewal before then.

    You would have to call support about cancelling the subscription.
  8. Farscape247 Win User

    Month on us but need credit card

    thats incorrect, if you cancel auto renew through the website it cancels it and will not continue taking payment.
  9. StuartATrueRed Win User

    I canceled my Gamepass subscription right after the payment - game pass expired

    You cancelled the subscription or turned off auto renew? If you cancel a subscription, it immediately cancels it, and takes away game pass. If you turn off auto renew, then that cancels the next payment, and you still have access until the end of the subscription.
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