Not able to use redeemed funds

Discus and support Not able to use redeemed funds in XBoX Sales and Promo to solve the problem; I bought a $25 Xbox one card today on Thursday, February 4, 2021, and redeemed it. My card was activated and entered without any errors but I am not... Discussion in 'XBoX Sales and Promo' started by abearmorris, Feb 5, 2021.

  1. abearmorris
    abearmorris Guest

    Not able to use redeemed funds


    I bought a $25 Xbox one card today on Thursday, February 4, 2021, and redeemed it. My card was activated and entered without any errors but I am not able to use the money. The payment and billing section of the settings tab shows that I have $25 in my balance and the transactions tab shows that I redeemed a $25 card today but no matter what I try I am not able to spend the money. Is there any way I can get a refund or my money into my account so I can spend it?

    :)
     
    abearmorris, Feb 5, 2021
    #1
  2. Smwutches Win User

    Gift Card

    You may not be able to transfer the funds, but you can purchase a game through the Xbox store as a gift in order to use the funds and get your son a new game. Buying it as a gift will email his account a code to redeem and you would redeem that code on
    his account.
  3. ngocphi Win User

    Prepaid Code - Different regions

    When you purchase an Xbox gift card, make sure that the currency you use matches the currency associated with the recipient’s billing account. Otherwise, the recipient will be unable to redeem the gift card.

    If you redeem an Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.

    The funds in your Microsoft account can’t be transferred after you redeem your Xbox gift card.

    You can’t use funds in your Microsoft account to purchase physical goods from online stores.
  4. SatanicoDrCadillac Win User

    If a digital hift card is bought in canada can itb given and used in the usa

    If you redeem a Microsoft or Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.
  5. Bandido1508 Win User

    Xbox Live Gold Rewards

    You may be able to redeem this for a gift card and add the money to your account and then purchase Xbox gold with the account funds.
  6. Smwutches Win User

    microsoft card

    The funds are tied to the account the card was redeemed on and cannot be transferred or used by a second account. You would have to add funds to the second account.
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Not able to use redeemed funds

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