Not able to upgrade

Discus and support Not able to upgrade in XBoX Games and Apps to solve the problem; I keep trying to upgrade to premium but after checking I have the latest version an a valid payment option I keep getting the following error:... Discussion in 'XBoX Games and Apps' started by Kipperfillet, Feb 14, 2017.

  1. Kipperfillet
    Kipperfillet Guest

    Not able to upgrade


    I keep trying to upgrade to premium but after checking I have the latest version an a valid payment option I keep getting the following error:

    SVC-Service-QueryOrder

    7qU2DLOv9kiYAg80.21.5.8

    2017/02/14 - 16:04:02 UTC

    anyone have any ideas of what to do?

    Thanks

    :)
     
    Kipperfillet, Feb 14, 2017
    #1
  2. ROGERCORNELL
    ROGERCORNELL Guest
    not able to upgrade to premium

    Yes the same problem. Kind of frustrating
     
    ROGERCORNELL, Feb 14, 2017
    #2
  3. ROGERCORNELL
    ROGERCORNELL Guest
    not able to upgrade to premium

    Im not able to upgrade to premium in Microsoft Jigsaw, does anyone have this problem?
     
    ROGERCORNELL, Feb 14, 2017
    #3
  4. Mister Maka
    Mister Maka Guest

    Not able to upgrade

    Hey there Kipperfillet.

    Please make sure the region of your account is set to the same region you're located. You can check your account information over on
    account.microsoft.com Not able to upgrade :)
     
    Mister Maka, Feb 15, 2017
    #4
  5. Kipperfillet
    Kipperfillet Guest
    Hi Mister Maka, I have doubled checked this and the account region is showing the same as the region I'm located in.

    I had a similar problem a couple of years ago and it was all fixed when an update was released,

    it's a shame as I have enjoyed playing these games I am now going to give up.

    Thanks for your help
     
    Kipperfillet, Nov 2, 2018
    #5
  6. Mister Maka Win User

    Not able to upgrade

    Hey there Kipperfillet.

    Please make sure the region of your account is set to the same region you're located. You can check your account information over on
    account.microsoft.com :)
  7. Kipperfillet Win User

    Not able to upgrade

    Hey there .

    Please make sure the region of your account is set to the same region you're located. You can check your account information over on
    account.microsoft.com :)
    Hi Mister Maka, I have doubled checked this and the account region is showing the same as the region I'm located in.

    I had a similar problem a couple of years ago and it was all fixed when an update was released,

    it's a shame as I have enjoyed playing these games I am now going to give up.

    Thanks for your help

  8. Eggnogga Win User

    still able to upgrade?

    It should automatically show up as $4.99. If it doesn't, you'll have to phone support. The discounted price is good until next August.
  9. ROGERCORNELL Win User

    not able to upgrade to premium

    I've been having this problem for a few days now. Every time I try I get a message. Choose another item. This in app purchase item is no longer available in microsoft jigsaw. Followed by a different error code every single attempt. Hope this is fixed
    soon.
    Yes the same problem. Kind of frustrating
  10. Hoodedmanl1l Win User

    still able to upgrade?

    Aye if you get it could you please add me , I need friends to hang with on minecraft also I'm building a huge castle but need guys taking out some of the land

    So yeah :)
Thema:

Not able to upgrade

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