Not able to submit a service call for a Xbox Console which was a replacement from previous ...

Discus and support Not able to submit a service call for a Xbox Console which was a replacement from previous ... in XBoX on Consoles to solve the problem; Hi, Received a Xbox One console from service centre as a replacement console. but the new one stops working after 1 days. Trying to lodge a call on... Discussion in 'XBoX on Consoles' started by jwang2114, Oct 26, 2016.

  1. jwang2114
    jwang2114 Guest

    Not able to submit a service call for a Xbox Console which was a replacement from previous ...


    Hi,

    Received a Xbox One console from service centre as a replacement console. but the new one stops working after 1 days.

    Trying to lodge a call on Xbox website, but got message "Please choose the device which doesn't have pending order." after selecting the console with new serial no.

    Pleas help

    thanks

    :)
     
    jwang2114, Oct 26, 2016
    #1
  2. Chinsiang32
    Chinsiang32 Guest
    Warranty Repair

    Recently, I have issue with my Xbox One S console and I had made a service request via the website.

    I'm very impressed on the service from Microsoft. Within a day or two, I was being contacted by our local courier company on the arrangement to pick-up the console. In less than 3 days, the replacement console was returned to me with no question asked and
    not single cent required. There even follow-up call from Microsoft about the delivery of my replacement console.

    This is wonderful experiences I have never get from other warranty services.

    Thanks for all the great support from the MS Service Team. Well done!

    Willy Lee
     
    Chinsiang32, Oct 26, 2016
    #2
  3. Magical Iceman
    Magical Iceman Guest
    Xbox one controller

    It seems as if you have a problem with the left thumbstick. You will need submit a service request for a replacement at myservice.xbox.com.

    Make sure your console is registered to your Microsoft Account and select "Replace an Accessory."

    If that does not work, you can also chat with Official Microsoft support, and they may be able to facilitate a replacement if they deem your controller to be under warranty.
     
    Magical Iceman, Oct 26, 2016
    #3
  4. Mister Cizl
    Mister Cizl Guest

    Not able to submit a service call for a Xbox Console which was a replacement from previous ...

    Hey Jwang2114! Check
    here     for contact options. Post back and let me know how it goes!
     
    Mister Cizl, Oct 27, 2016
    #4
  5. Mister Cizl Win User

    Not able to submit a service call for a Xbox Console which was a replacement from previous service

    Hey Jwang2114! Check
    here     for contact options. Post back and let me know how it goes!
  6. Jacob 1 Win User

    Fallout 4 Xbox One error code: 0x80830003

    Hello,

    I tried the full reset and removed all games but it did not solve the issue. My console is still under warranty and I have submitted a previous claim about the included controller. I will send the console in for a replacement or servicing.
  7. Magical Iceman Win User

    Xbox one controller

    It seems as if you have a problem with the left thumbstick. You will need submit a service request for a replacement at myservice.xbox.com.

    Make sure your console is registered to your Microsoft Account and select "Replace an Accessory."

    If that does not work, you can also chat with Official Microsoft support, and they may be able to facilitate a replacement if they deem your controller to be under warranty.
  8. Bala KrishnaVemula Win User

    XBOX ONE Black Screen with no access to Troubleshoot Menu

    We bought the console from Amazon in UAE.

    I had an issue with wireless controller last year for which I was able to raise a service order # 1498367126 and I have received the replacement too.

    I am unable to do it for console this time however.
  9. M3tal Daz3 Win User

    XBOX 360 Slim Turns Itself Off Unexpedly

    There is always a risk involved into buying pre-owned, refurbished consoles for you are never aware of the way the console was maintained from its previous owner and its life expectancy.

    Xbox service will not be offered for your console and you can't even ask for a replacement since you opened the console thus breaking the warranty seal.
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