not able to sign into xbox live

My first suggestion would be to try to delete the profile, clear the system cache 3 times, restart the console, and redownload the profile.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I apologize for the trouble and as I have checked to sign in to Xbox Live should not be affected by the current Xbox Live service alert. Which you can validate on this link: https://support.xbox.com/en-US/xbox-live-status

Depending on your issue, may I ask what is the error?

Also, please perform an extended power cycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hey,

Don't go to that url on your PC! you need to click the "Update payment option" from the first picture and pit in correct payment options for gold.. Or just click "play offline" and be a silver user.

Suggest you ccall Billing support at 800-4MY-XBOX option 1

Didn't work.

Should I just add a hold new card?