NOT ABLE TO SIGN IN

who cares about the naked stuff? i use my xbox for netflix and gaming. if i wanted to watch porn, that's what i have a home computer for lol

Greetings!

It may be that your gamer profile might have become corrupted. Follow the steps up front and let us know how it goes.

How to delete Xbox LIVE profile safely

Before you delete your profile, you have to know the username and password for your Microsoft account, associated with your profile.

1. Go to Settings, and then select System.
2. Select Storage.
3. Select All Devices.
4. Select Gamer Profiles.
5. Select the gamertag that you want to delete.
6. Select Delete.
7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
   

Clear Xbox system cache

1. Press the Guide button on your controller, go to Settings, and select System Settings.
   
2. Select Storage or Memory.
3. Highlight any storage device, and then press Y on your controller.
4. Select Clear System Cache.
5. Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
   
2. Select Download Profile.
3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
4. Enter your Microsoft account password.

Post back and let us know if you were helped by this.

Hey Jarl! There's a couple things you can try and see if it helps at all.

Easiest would probably be to try a wired connection. Try plugging from your router to your console, then try plugging from your modem directly to your console and let us know the results!

Next you can try deleting the title update for Black Ops 2 (since the issue started happening after updating that game) and see if that solves the issue.

To delete the title update:

-Go to the system hub of your dashboard, then settings, then storage. Find the Black Ops 2 Title Update and delete it.

-Clear your cache (use this guide:
support.xbox.com/.../clear-system-cache).

-Restart your console.

-Try loading up a game (preferably not Black Ops 2 to start with) and see if it disconnects you from LIVE.

Let us know how that goes!

hey Jarl, a few questions for you and hopefully this can be sorted out quickly enough..

1) are you using a wired or wireless connection to access Xbox Live?

2) when you get "cut off" is it that you get signed out of Xbox Live or does the connection to the internet drop altogether?

3) are you getting cut off when you play a specific game?

4) how long has this been going on?

5) did anything change in your network setup in your home prior the start of all this hassle? new devices added, changed provider, router got an update or moved?

6) have you noticed any patterns in the disconnect, like the amount of time between connect and disconnect is similar each time?

7) have you seen any error codes pop up when this happens? if so can you include them in your reply.

Answering these questions will definitely help us to get you a resolution on your connectivity issue.

On your side note... I'm assuming you mean "i bought revoluton", now I dont know what that is but if its a game or add on you are best to check out

forums.xbox.com/.../27.aspx and if you cant find an answer make a post in that forum so the forum experts can help.

you have nat issues that usually causes this here is a link access your routers settings and follow this link it will tell you what you need to change:

support.xbox.com/.../network-ports-used-xbox-live

also make sure to powercyle your modem and router afterwards.