Not able to send messages on my new Xbox One

Hey there -

Other than just "error" what else pops up when you try to send a message? Are you able to message from your account using Xbox.com? Can you make sure your

security proofs are fully updated and then try again?

Keep us posted!

Hello TheFinalAtlas,

When you verified your email and phone number, did you press and hold the power button for 10 seconds to turn it off? If not, please give that a try. In addition, sign out of your Xbox account on your Xbox.

If you're on a PC or Mobile device, please sign out of the Xbox app, shut it down, then sign back in and try to send a message to a friend.

If that doesn't do the trick, be sure to let us know and we'll find out the solution!

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Hey, sorry I missed getting back to this sooner!

Are you still have an issue? If so, on your security proofs, can you try adding another phone number? Don't remove the current one but add another one? We see this work sometimes.

I am also going to send you a message over Xbox Live to see if you get that.

I tried this with no luck.

I reset my xbox(kept games and data) and no luck there either.

turned on
Turn off two-step verification still no go.

Hey liger -

Can you please >>update your security proofs<< and then try again?

Keep us posted.

Miss Bijoux -

Thanks for getting back to me, I tried what you suggested with no luck. The only thing I'm blocking is my real name and the videos and music that I'm watching.

I also tried turning on
Turn off two-step verification and no luck. I reset my xbox(kept the games and data)