Not able to register my controller due to half of serial number being scratched out.

I purchased my xbox one system brand new a couple of months ago. Recently, the controller that came with my xbox one system RB has stopped functioning. I have tried to get a replacement accessory but the serial number on my controller is partially scratched
out (I don't know how this happened), I still have a warranty on my system, but I am not able to do anything to replace my controller. Please help.

:)

 

Bought a second controller - does it need to be registered for warranty?

Thanks for your reply. I did try to register online earlier as well but the form does not accept the Serial Number of my controller. I believe there is a difference in the number of characters in Serial Numbers of the console and the controller. Perhaps
online registration is not permitted for controllers? Just wanted to check if someone has actually managed to register their controller online.

 

Elite Controller moves from alone, losing rubber, key broken

Hello. my contoller is broken and still in warranty. but im not able to register this controller alone and when i add the serial number than it allows me to order parts but not to send my broken controller for repair.

for sure my xbox one ios out of service but not my 10 month old controller.... please help me...... 150 euro controller 10 month and more than 3 thinks are broken... ... im speechless.....

 

You do not need a serial for the controller. Just select which console you are looking for a replacement part for and if the controller is still covered under the warranty they'll send you a new one.

If you are having issues with setting up the repair/replacement on the page then give phone support a call and they can help you get set up. 1-800-469-9269 in North America.