Not able to redeem Xbox Live Gold

Hello JimmyDickinson! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

Your son will have access to all of the Xbox Live Gold service, expect being able to redeem free Games with Gold titles, which comes with Live Gold, and can only be redeemed on your account (that has Ultimate). Expect that, your son will be able to play any Game Pass titles installed on your Series S, and also have access to online multiplayer, which is through Live Gold.

Basically, if your son can play online pretty much on any titles, but isn't able to redeem the Games with Gold (that shows up under My games & apps > Full Library > Xbox Live Gold), everything is normal as it should be. Your son would need to have a Live Gold subscription active on his account to be able to get those free games redeemed on his account.

Hi Luan2501,

Thanks for your post. I understand you're experiencing an issue with Games with Gold. If you set home Xbox with another profile that has Xbox Live Gold, you will be able to play the same Game with Gold games that the other profile has redeemed. This means
that if the other profile had not redeemed a certain game that you had redeemed when you had Xbox Live Gold, it will not play. For more information on Games with Gold, visit

Xbox Games with Gold FAQ.

I hope this information helps.

Hey there! Thanks for reaching out to us.

To clarify, I'm afraid there is no feature to transfer an Xbox Live Gold subscription from one account to another.

However, if you set this account that you redeemed Xbox Live Gold on as the
Home Console, you'll be able to share that active subscription with all users on that console!

Are you able to play online after setting this other account that you redeemed the Xbox Live Gold subscription on as the Home console?

Be sure to keep us posted!

Hello PerkyTortoise80,

Thank you for bringing this issue to our attention. In the past, customers were not able to complete a purchase for Xbox Live Gold using the currency on their account. The customer would have to purchase an Xbox Live Gold prepaid code with the currency on
their account and redeem the code. Recently, this method of purchasing an Xbox Live Gold subscription has been changed. Customers are now able to complete a purchase for Xbox Live Gold by using the currency on their account. We hope this helps!

Hi

You be able to keep them but you won't be able to play them. Unless, your playing on xbox 360. On Xbox 360 you can play games with gold if you dont have a Xbox Live subscription.

From Xbox website:

What happens to my Games with Gold games if I cancel my Xbox Live Gold or Xbox Game Pass Ultimate subscription?

On Xbox One, you’ll no longer be able to access your Games with Gold titles if you cancel your subscription. However, if you decide to renew your subscription at any time, you’ll be able to
access and play your previously redeemed Games with Gold titles again.

On Xbox 360, any Games with Gold titles that you redeem as an Xbox Live Gold or Xbox Game Pass Ultimate member are yours to keep, regardless whether you continue your subscription.