not able to redeem a game code

i bought a new xbox one x console on friday the bundled shadow of the tomb raider and the code will not redeem and comes up with this message

Check the instructions that came with your code, you might need to redeem it on a different web page

now i have been in touch the the MS chat but just waiting for a reply back about this issue

:)

 

Bizarre Xbox live / game receipt problem

Bought an Xbox live code for my sons for Christmas from Game via my debit card and it came as a text code on a basic receipt. Dopy dick here then lost the receipt before redeeming the code. Will Game be able to trace/link the purchase to the code via my debit card? Obviously the coffee isn't redeemed so not like I'm blagging anything? Lol

 

Not able to redeem code

Hey there DESINXBOX,

Sorry to hear about the issue with redeeming the code. Have you tried the Prepaid Code Troubleshooting guide yet? Sometimes that can help out. Where are you physically located
currently? Does your account match the region? Is your console also connecting to Xbox Live within that region? Try to redeem the code on xbox.com HERE and let us know if you're also seeing the same error message and
error code. Please also post the error message and error code here as well.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

hey there monty,

There has been multiple forum posts with the same issue I suggest you get in touch with xbox customer support and let them know the issue you are having

Thank you.

 

Did you try to redeem throught the console or on the webpage? Sometimes you have to sign in to the microsoft account on a mobile divice or computer log into your account and redeem the code that way. Or try through the smartglass app

 

Hello Monty!

I recommend you
Contact Xbox Customer Support regarding this matter. They can check the code and give you more information.

Hope this helps

 

tried on the console and on PC using edge and chrome browser and same error

 

i did this friday evening and they logged the problem and just waiting for a replay back about when it will be fixed

 

Hello ladies and gents!

This is an emerging issue, and as stated on the

Microsoft Service Agreement: We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event
of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.

We are working on it diligently but as of right now the best course of action would be to
Request a Callback and have the case opened to get it all settled!!

 

Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support Xbox Support contact yet?

 

i did that friday night and was supposed to be contacted after 24 hours and had no message from MS support

 

Hi Monty,



Thanks for reaching out to us! I would recommend trying again or using another phone number. This time around try the
following to reach our live support team.



As provided above the best way to reach Live Support would be here:
ContactUs



Skip Step 1
>
It's going to ask if you want help from the virtual agent select
no thanks
>
pick the category
(Games & Apps - Games)
>
pick a contact method
(request a call from support or Chat is faster).



I hope this helps a bit more.