Not able to play online

Hi,

There are many reasons why you are experiencing this issue. To properly assist you with your concern, we need to gather more details. Kindly answer the questions below:

• Were you able to create a lobby and play with your friends before?

• When did the issue start?

• What are the troubleshooting steps have you done so far to fix the issue?

Meanwhile, we suggest that you remove and re-add your profile on your Xbox One. To do this, you may refer to this

link. Kindly restart your console before reading your profile.

I have tried all of these solutions and none of them fix the problem.

Once I finally made it past the tutorial I haven't had any problems

If you reverted to silver then you need to purchase a Gold membership again to play online, that is why it is giving you that message. In order to play online again, your account will need to upgrade to Gold.

Thank you for answering the questions above. To further isolate the issue, we suggest that you perform the steps below:



Method 1: Remove and re-add your profile on the Xbox One. To proceed, you may click this

link.



Method 2: Clear Persistent Storage.

1. Press the menu key of the controller.
2. Go to Settings > Disc & Blu-Ray.
3. In the BLU-RAY section select Persistent Storage.
4. Select Clear persistent storage.

Method 3: Power cycle the Xbox One, for the steps refer to this
link.



Keep us updated with the results.

Hi,

There are many reasons why you are experiencing this issue. To properly assist you with your concern, we need to gather more details. Kindly answer the questions below:

• Were you able to create a lobby and play with your friends before?

• When did the issue start?

• What are the troubleshooting steps have you done so far to fix the issue?

Meanwhile, we suggest that you remove and re-add your profile on your Xbox One. To do this, you may refer to this

link. Kindly restart your console before reading your profile.