Not able to install games from xbox app

Discus and support Not able to install games from xbox app in XBoX on Windows to solve the problem; So I'm part of the insider program and just signed in for PC Game Pass for one of the newly added countries (Algeria). I'm having a really hard time... Discussion in 'XBoX on Windows' started by zsidane, Mar 2, 2023.

  1. zsidane
    zsidane Guest

    Not able to install games from xbox app


    So I'm part of the insider program and just signed in for PC Game Pass for one of the newly added countries (Algeria).

    I'm having a really hard time to run the xbox app (gets way too many times stuck at the black screen with xbox logo). Went through many articles on how to fix it and one of them was to uninstall and reinstall. Same with Gaming Services.

    I managed to get the xbox app reinstalled but when I try to install a game it brings a message saying I need to install Gaming Services. This usually gets stuck at Pending... but even when it does complete the download/update; the xbox app doesn't seem to recognize that is is installed: It launches the store again and magically a new update starts AND for no reason a new update for the Xbox App appears (that stays indefinitly at pending status).

    My theory is that being a xbox insider member, I am supposed to install some beta version, but the store is getting confused and unable to provide the correct version.

    The other theory is that the store is just broken (even the Snipping tool update is stuck for 02 days now).

    i did everything possible from removing the cache to running troubleshoot tool, powershell install, restarts... I also tried changing the country but with no success,

    So do anyone have a clue about what is going on with xbox app and is it specific to insider members ?

    Thanks a lot for any help.

    :)
     
    zsidane, Mar 2, 2023
    #1
  2. andersonpassos Win User

    Not able to install games from xbox app

    Check if the Xbox app is up to date: Make sure that you have the latest version of the Xbox app installed on your system. To do this, open the Microsoft Store app, click on the three dots in the top-right corner, and select "Downloads and updates." If an update for the Xbox app is available, install it and see if that resolves the issue.

    Reset the Xbox app: Sometimes, resetting the Xbox app can help resolve issues. To do this, right-click on the Xbox app icon in the Start menu, select "More," and then click on "App settings." Scroll down to the "Advanced options" section and click on the "Reset" button. This will clear the app's data and settings, and you'll need to sign in to the app again.

    Reinstall the Xbox app: If resetting the app doesn't work, try uninstalling and reinstalling the Xbox app. To do this, right-click on the Xbox app icon in the Start menu, select "Uninstall," and then follow the on-screen instructions. Once the app is uninstalled, go to the Microsoft Store app and reinstall the Xbox app.

    Check for Windows updates: Make sure that your Windows operating system is up to date with the latest updates. To check for updates, go to Settings > Update & Security > Windows Update and click on "Check for updates." Install any available updates and see if that resolves the issue.
  3. andersonpassos Win User

    Not able to install games from xbox app

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    good morning

    It sounds like you have tried a number of troubleshooting steps already without success. Here are a few more things you could try:

    Check for Windows updates: Make sure you have the latest updates for Windows installed. This can sometimes help with issues related to the Xbox app and Gaming Services.

    Reset the Windows Store cache: Sometimes issues with the Windows Store cache can cause problems with app installations. To reset the cache, open the Command Prompt as an administrator and enter the following command: "wsreset.exe"

    Run the Windows Store Apps troubleshooter: Windows has a built-in troubleshooter that can help identify and fix issues with apps from the Microsoft Store. To run the troubleshooter, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Store Apps > Run the troubleshooter.

    Check your antivirus software: It's possible that your antivirus software could be blocking the Xbox app or Gaming Services from installing or running. Try temporarily disabling your antivirus software to see if that helps.
  4. zsidane Win User

    Not able to install games from xbox app

    As you said, Already tried them.

    But since I posted, I managed to "unclog" the microsoft store (https://helpdesk.aerosoft.com/hc/en-gb/articles/4573647586205-Redirected-to-Gaming-Services-Cannot-install-or-update-Gaming-Services#:~:text=Restart%20your%20device.-,Right%2Dclick%20the%20Start%20button%20in%20the%20lower%2Dleft%20corner,select%20Windows%20PowerShell%20(Admin).&text=Install%20the%20app%20on%20that,Account%20Control%20(UAC)%20prompt.&text=Try%20to%20install%20or%20launch%20the%20game%20again.) and apps are updating as they should. But Xbox App still thinks there is no Gaming Service installed. I get the prompt to install it, I receive a promot, accept, takes me to the store, install it (or I should say reinstall it), goes back to xbox app, same message about missing gaming services... it's like an infinite loop


    [​IMG]
  5. Rainbowsrfun Win User

    Having issues with the Xbox App and Gaming Services

    No, I have not been able to install any games from the MS Store app or the Xbox app.
    It has prompted me to install the Gaming Services again and seems to have installed fine.
  6. StuartATrueRed Win User

    EA play with xbox game pass for pc not working

    Do you have the EA Play app installed on your PC, and the extension turned on, in the Xbox app settings? Make sure you have these, otherwise, you won't be able to download and install the games from EA Play. Same also applies for Ubisoft games too. You need the Ubisoft Connect app installed to install any Ubisoft game from the Xbox app.
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Not able to install games from xbox app

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