Not able to connect Xbox Chatpad or audio headset to new Xbox Controller

Are you using the Turtle Beach audio controller and/or Microsoft chatpad adapters too? If so, try unplugging them and connect the headset directly to the controller if it has a 3.5mm plug. I had an issue with one or both of those with my TB XO Four for
awhile and I had to direct connect the headset until a new dashboard update was released.

Hello yammerbox.

See the quote below:

Connecting the Xbox One Chatpad for the first time

You must update both your Xbox One console and your Xbox One Controller for the Xbox One Chatpad to work correctly. Follow these steps:

Update your console to the most recent Xbox One operating system. The chatpad requires your console to have a November 2015 (or later) update. For more information, see Xbox One operating system versions and system updates.

Turn on your Xbox One Controller.

Insert the chatpad into the controller.

Update your Xbox One Controller. The orange LED will blink to indicate that it's connected and requires an update. See Update your Xbox One Controller for more information.

Connect a 3.5-mm audio headset cable to the chatpad. For more information, see Connecting a compatible headset to Xbox One.

Here is the link to the above information:
support.xbox.com/.../xbox-one-chatpad-info

The orange blinking light means it needs an update, it says "You must update both your Xbox One console and your Xbox One Controller for the Xbox One Chatpad to work correctly."

Since your using it with your PC, attach a micro usb cable, run a update scan for Windows & Microsoft updates, and make sure all drivers are installed.

Would it be this one?

If it is that one "Please note that for the original XB1 controller audio and chat will not be transmitted as that controller required an adapter to use both audio and chat, however the chatpad keyboard functions will still work with this controller"

Have you tried simply plugging your headset in to see if you can get it to work.

why thanks i have tried connecting the chatpad to multiple controllers i have unplugged and plugged the headset back in i even tried to use the restart my xbox and nothing works and the chatpad is only six months old so its fairly new

Hi

I think the option to repair controllers is now only available if the controller is still under warranty apart from that you will most likely need to purchase a replacement.

Alternately you may be able to purchase the
stereo headset adapter,
stereo headset (that I think comes with the adapter) or
chatpad that should allow you to connect your headset to it.