Not able to claim in game reward

Where did the poster mention anything about Microsoft rewards? They are asking about claiming in-game rewards!

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Rooksey69, rewards is supported by the xnox service part, you will need to click on the link below to log into your account and fill out the form with your request.

https://support.microsoft.com/en-us/supportrequ...

https://support.xbox.com/en-us/help/account-pro...

If you don't live in an Xbox live region then you can't get it

there is nothing you can do until your region is supported

That error code usually means it's a region issue. The current game is region locked. So your account region and your physical location have to match in order to download the game. You also have to live in a region where the game is available.

Restart your console because you should be able to tab over to the right for Game Pass and a tile will be there that says Claim rewards. Then it will prompt you how to redeem each code.