Not able to add a family member to family group

Hi there Igor welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Have you tried using another browser?

They need to create a family group where you will be added as a member. They need to sign in to htttps://account.microsoft.com/family and then add your Microsoft account as a member.

Hello,

Try to remove and re-add the member and see if it will make any changes.

As an organizer, you can add members of your household to your family group by using the Xbox Family Settings app on your mobile device.

• Launch the Xbox Family Settings app, and then select the green Accounts icon in the top-right of the Family screen. Select Add organizer or Add child, and then follow the on-screen instructions to send an invitation to someone to join your family group.
  

Add someone to your family group in the Xbox Family Settings app | Xbox Support

Hello, my name is Khaji I am the independent advisor and I will be happy to help you today.

In this case, you must sign in to an adult account (the one you want to designate as the organizer for your family group) and then add their account to the family group from the organizer account. All organizers in a family group have the authority to manage member accounts, such as setting content limits, approving time extension requests, and adding new members to the group. You can do this from the web or by using the Microsoft Family Safety app. Web:

1. Open the Parental Controls panel. https://go.microsoft.com/fwlink/p/?LinkID=2172864

2. Select + Add family member.

3. Enter your email address.

4. Select your role in the family group: Member or Organizer.

5. Select Invite. Mobile app:

1. Download the Microsoft Family Safety app from Google Play or Apple App Store.

2. Tap Start to log in.

3. In Your Family view, select List.

4. Scroll down to select Add Family Member.

5. Enter your email address.

6. Select your role in the family group: Member or Organizer.

7. Select Next.

8. Choose the addition method and select Send invitation. Please note that members can only be part of one family group.

A member must leave the current family group to join a new one. Guest will receive a link to register via email. They will be asked to sign in to their Microsoft account to accept and join the family group. If they are minors, they will also be asked to request adult consent.

Best regards, Khaji

Kindly use an adult (organizer) account to change your Privacy Settings but if you're not yet in a Family Group, follow the steps below to add your account as a MEMBER.

To add someone to your family group:

1. Go to family.microsoft.com.

2. Sign in with your Microsoft account (parent/adult account), then select Add a family member.

3. Select Member.

4. Enter an email address or phone number for the person you want to add, then select Send invite.

Note: If the person you're adding is already part of another family group, they'll first need to be removed from that family group, or they'll need a new Microsoft account for your family group.

5. Have the person you invited to accept your invitation from the email or text message they receive. Or, in the Notifications section, select Accept now next to Pending member. You'll be signed out so the person you're trying to add can sign in to their account and accept the invitation.