Not a normal connection loss

Hey Matt,

Ok it think it may be helpful to possibly try a
soft factory reset as that seems to be something that you haven't tried yet and the operating system may be having issues with connection or showing you bad readings. All you need before you do the factory reset is your account login information and to
reconnect to your network, which you say it does but it will randomly disconnect you from Xbox Live, and from your games I'm assuming.

I've done that already, I've tried everything on my end.

Hey there Matt!

Sorry to hear you are running into these connectivity issues with your console. Now I Understand you have already gone through some troubleshooting for this issue however, we would still recommend going through the support article "My
Xbox One is getting randomly disconnected from ."

Go through this fully and let us know the outcome!

I hope this helps!

XBF Erick C

I've done these steps already when it first started, I've tried everything from Microsoft support and then some, nothing has worked.

Hey Matt,

By any chance does your router and ISP support IPv6?

The issues you describe sound like a data tunneling issue that can be resolved if you enable IPv6 tunneling on your router.

Have you also tried running the multiplayer test in the network settings on top of the normal test network connection?

I would suggest to look over this troubleshooting
guide that's based around any error messages you get when running tests on the Xbox.

Hey Matt thanks for the reply!

We suggest
Updating the Password on the account. If that is done and the issue persists give
Port Forwarding a shot since this would stabilize the connection. For help with Port forwarding reach out to the ISP since they have the information on the router! Give it a shot and let
us know how it goes!

Hey Matt thanks for keeping in touch!

So if the issue persists this might be coming from the actual console so we suggest either going through the

Devices page or
Requesting a Callback from one of our Xbox Support Specialists to se what repair options are available for the console! Give it a shot and let us know how it goes!