None of my Xbox one controllers function with any headsets on my console.

Hey there QuickSlash GiB!

Sorry to hear about the controller issue, I can definitely understand how frustrating that could be. If you are participating in the Preview Program, you will need to post in the Preview
Forums. This way we can make sure that the issue you are experiencing gets seen by the right folks.

Thanks in advance!

Hello,

thanks for a quick reply.

Unfortunately I've already tried all those methods (except from trying my headset with a laptop, because my headset doesn't plug through 3,5 mm jack, but through the other one) and none worked:

I've updated my controller with chat headset plugged in and it brought nothing

I've tried using the headset while the controller was wired via USB and it brought nothing as well

I could tell that the headset was correctly plugged in because it got recognized by the controller and because the mute button lit each time I pressed

I did try the headset with 4 different controllers - 3 of them were the newer Xbox One S controllers and the 4th was the standard Xbox One controller. With the latter one the headset actually worked correctly and the mic was recognized as it supposed to.

And I've also checked for updates for the console itself - it is up to date.

Are there any other possible solutions to this problem?

Thanks!

"Theory of Game" is correct on the matter. Let my post add a little more clarification.

The latest Xbox One controllers (the white ones that come with the Xbox One S) have Bluetooth functionality, yes, but they still connect to the Xbox One console through the proprietary RF protocol as all Xbox One controllers do.

The Bluetooth functionality on the controller is only designed to interface with a Bluetooth-enabled Windows 10 PC, as Windows 10 already has a preinstalled driver (given by the Anniversary update). It's merely treated as a secondary feature if you happen
to have a gaming PC with Bluetooth, likely implemented in the first place to coincide with the "Play Anywhere" feature they recently released for certain Xbox One games.

Even as of now, there is no Bluetooth functionality whatsoever on the new Xbox One S console. Spec sheets and online disassemblies of the Xbox One S do not show a bluetooth chipset within. There are also no onscreen settings to connect a Bluetooth headset
to the controller. Any Bluetooth headset or Bluetooth device you may have is currently
incompatible with the Xbox One.

Hope this helps!

Both headsets are Plantronics 400HX wired with 3.5mm jack into the controllers. Both contollers are signed into separate Xbox Live profiles. Each headset functions correctly as long as it is the only one plugged in. I have not noticed issues in any other
games. Both headsets also work when plugged into my phone for testing. I have not seen any errors or mute icons.

The chat function on my Xbox One seems pretty dodgy too. I have 2 official controllers and for some reason the official headset wont work with one of them.