None of my rewards have been counted since mid 2014

"" you guys owe me so much....

:)

 

I am not receiving my rewards from purchases made from my Xbox.

I have been an Xbox Rewards member since 2014 and I have made a lot of purchases from my xbox with the same gamertag. None of these purchases are being recorded in my Xbox Live Rewards!

 

Reward points have stopped

Hi

Has something gone wrong somewhere? I've been a reward user since 2012 and my rewards stopped being added in 2014. In 2014 I had to cancel my xbox live subscription for a year or so. I'm back on Xbox live gold yearly sub and my rewards have stopped being
added.

I know you get them for specific things each month and I've been doing them but the points have not been added since 2014

Is there a reset button anywhere?

Thanks in advance for your help

 

Hello Cigadeemus MKII,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).