None of my rewards credits have ever been deposited into my account

Discus and support None of my rewards credits have ever been deposited into my account in XBoX Rewards & Social to solve the problem; I have been a part of your Xbox live rewards programme for quite some time now but every time I have chosen to transfer my rewards credits into my... Discussion in 'XBoX Rewards & Social' started by Reaper10298, Jan 13, 2017.

  1. Reaper10298
    Reaper10298 Guest

    None of my rewards credits have ever been deposited into my account


    I have been a part of your Xbox live rewards programme for quite some time now but every time I have chosen to transfer my rewards credits into my currency it has never been done. According to my statement I have earned 33,150 credits and 26,650 credits
    have been deposited into my account and I haven't had anything transfered into my spending currency at all for any of the times I have requested a deposit...

    :)
     
    Reaper10298, Jan 13, 2017
    #1
  2. radiocaf
    radiocaf Guest
    Your Account Needs Updating to Make a Deposit.

    Hey guys,

    So I've been a rewards member since 2014, and only recently really taken a proper notice of it.

    However, none of my rewards credits are being deposited in my account. It says my lifetime earnings are 16,500 but I've only 11,500 in my account, so something has deposited, or expired, at some point. I've read on another post that this could be due to
    a country mismatch, but I've only ever had a British account.

    How can I fix it so I can get my rewards balance deposited into my Xbox Live account?
     
    radiocaf, Jan 13, 2017
    #2
  3. my credits haven't deposited in my account

    hi I have 6500 credits in my rewards account and it hasn't been deposited into my account my gamertag is
     
    KillerApe18596, Jan 13, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    None of my rewards credits have ever been deposited into my account

    Hello Reaper10298,

    We can confirm your statements on your deposits. You can confirm the deposit as currency from your commerce page at (Sign in to your Microsoft account). They will be listed as a refund with a negative amount, since
    we are adding funds to your account. Also, keep in mind that since these Credits are a promotional currency, they will be used first if you use your Microsoft Account as the payment method. Furthermore, promotional currencies expire one year after being deposited
    into your account.
     
    XBLRewards8, Jan 17, 2017
    #4
  5. XBLRewards8 Win User

    None of my rewards credits have ever been deposited into my account

    Hello Reaper10298,

    We can confirm your statements on your deposits. You can confirm the deposit as currency from your commerce page at (https://commerce.microsoft.com/). They will be listed as a refund with a negative amount, since
    we are adding funds to your account. Also, keep in mind that since these Credits are a promotional currency, they will be used first if you use your Microsoft Account as the payment method. Furthermore, promotional currencies expire one year after being deposited
    into your account.
  6. RippenHarra Win User

    points/$

    — Will my Rewards Credits expire?

    A. While Rewards Credits do not expire, the funds that we deposit do, so be sure to use it! Once Rewards Credits have been converted to your country’s local currency and deposited into your Microsoft account, the cash value will expire within 365 days upon
    deposit. To view expiring deposits in your Microsoft account, go to the Billing and Account Management page. See Terms and Conditions for full details.

    http://rewards.xbox.com/faq/
  7. XBLRewards8 Win User

    How to convert the 30,000 points I have in rewards to live purchases into cash?

    Hello BeloCretino,

    From our FAQ:

    How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?

    First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

    • Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
    • Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
    • Previous Month: Activity over the past month
    • Past 6 Months: Activity over the past 6 months
    • Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.
    You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

    Since you are looking at your Lifetime Credit amount, this is showing you
    all Credit events over the entire duration of your account's lifetime. This includes previously deposited Credits, like your deposits on

    2017.02.08 - Deposit - 6000

    2017.01.11 - Deposit - 19850

    These deposits are placed into your Microsoft Account as usable currency, and will be recorded on your commerce page (https://commerce.microsoft.com/) as a refund with a negative amount. If you have made a purchase
    with your Microsoft Account, then those funds will have already been used, since promotional Credits are used first from your Microsoft Account.
  8. Smwutches Win User

    My Reward credits have not been deposited

    Credits are scheduled for deposit based on when you get to 5,000 pending credits. If you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
  9. wElsH BoNgO Win User

    Rewards

    Rewards credits are automatically deposited into your account by the following 15th or 30th of the month after you have at least 5,000 credits pending. Or if you have at least 1,000 pending, but less than 5,000, you can request a deposit on the MyRewards
    section of the rewards site and they will be deposited on the deposit date listed on the site at the time that you make the request.

    For further assistance, you would want to post in the Xbox Rewards Questions support forum.
    but it says that the rewards are automatically put into the account and i got a lifetime saving of 11.000+ and nothing has been put into my account
Thema:

None of my rewards credits have ever been deposited into my account

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