None of my purcheses have gotten reward credit

On my account I have made many purchases over the last few months and non have turned into credit on my account. doesnt even show up on the statment balance.

:)

 

Missing credits from the past month

Hopefully somebody can help here (twitter directed me to post here) but I've gotten none of my credits for my april purchases nor have I gotten any of my credits from the VIP gems I've spent.

On May 5th I redeemed VIP gems to get 25,000 reward credits. Nothing has been deposited and nothing is pending. I've also never gotten my 10% rebate in credits back for my April spending. I was going to go back and add up my April spending to see what kind
of rebate I should have gotten back, but I'm only 10 days back in the month and up to $200, so I know I'm missing a LOT of credits for the month of April.

How can I get my credits, both earned and redeemed via gems?

 

Rewards credits

I was wondering if I can get some help I pre ordered forza 7 before it came out an haven't gotten my rewards credits I also have pre ordered other games an haven't gotten any rewards credits I was wondering if anyone has any suggestions what I should do

 

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

 

Hello LAINGx15,

We see that you were awarded payback for your purchase in September. However, since we only award on every $10 increment, your purchase in November was not awarded, and that amount was reserved to complete a $10 increment in a following month. Since you
have made no purchases after September besides this one purchase in November, you have not been awarded payback.