None of my games will play.

BryonMutherspaw · Feb 18, 2019

So I recently tried to install the new Apex Legends game and it wouldn't download. no big lose I'll just play something else. Well now I can't. none of the games I digitally bought will start. It just goes to the beginning loading screen of the game then
says it took too long so it closes. What do I do?

:)

Saeleth

Hi there,

I would recommend a full power down of your xbox and reboot, this should hopefully correct the issue.

Jaymo1978

Hi iruleall! Let me ask, have you tried doing a hard-reset? To do this, you hold the power sensor on the front of the console for 8-10 seconds, then wait for the power brick to show an orange light. When that happens, unplug for about 5 minutes, then plug
back in and start up. This essentially clears the memory cache which is necessary from time to time, which allows games to load and run properly.

If that doesn't help, my next suggestion is going to be clearing the Persistent Storage, which is essentially a front-loading cache which holds some data in its memory for the purpose of faster access. This is SUPPOSED to be only for Blu-Rays, but I have
heard numerous occasions on which clearing this cache actually helps Games as well! To do this, you'll press Menu on your Xbox One controller, then go to Settings -> Disc & Blu-Ray. From there, you will see the option for "Clear Persistent Storage."

Do this, but here's the weird thing - I have heard from more than one person that you need to actually hit "Clear" 3 times in a row for it to fully clean out the cache.

Let me know!

Edgarour

posiblemente se te acabó la gold

InoportunoG

Try to hard reset saving your games an info, I leave a link where maybe you can find something useful:

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

XBF Amber M

Hi MMHITWOMAN,

Thanks for updating us with your reply. As our Ambassador recommended, a
soft factory reset to the console (keeping games & apps installed) would be a good troubleshooting step to try. It would remove any potentially damaging files on the console's OS (operating system) that may be causing this issue.

Please be sure that you know the log in credentials (email address & password) to your account/profile prior to performing a factory reset as this will remove any profiles on the console.

If you’re ready to reset your console to the factory default settings, follow these steps:

Press the Xbox button to open the guide.
Select System > Settings > System > Console info.
Select Reset console.
Select Reset and keep my games & apps.

Give this a try and keep us updated on the results.

I hope that this helps out!

None of my games will play.