Non functional xbox

Hey there.

So we can best help out, can you clarify what the error you're receiving is? Need a little bit more information to best help out, thanks!

Hi there,

are you using Google Chrome as browser? If so, can you try a different one like Firefox or Internet Explorer.

Chrome and the xbox webpages don't work well together...

Regarding the security proofs, you can also try to update them via this link (if you haven't tried that already)

account.live.com/.../manage

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Regarding contacting Xbox Support: You could also try this link, it should give you the phone number, which you can call to contact Xbox Support:

support.xbox.com/.../contact-us

Hey there!

Thank you for reaching out to the Forums, I would say that it is best to Contact Xbox Support to speak to an agent regarding these matters. They would be able to provide more information on the different options that are offered for the device.

Click on the following link to request a callback

Contact Support


I hope this helps.

Hey MarcusClad

I am not sure exactly what is happening to your console to cause it to not work, but it sounds like you would need to start the process of requesting a Repair. From there
someone should get in touch with you and either get it fixed or changed out.

How long have you had your console and is there anything that happened to it prior to quitting?

Hello, Sven Jolly,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You mentioned that your PC game pass is non-functional. I am happy to help and provide some suggestions on hopefully fixing this problem. Even though you have tried some of my suggestions, let's try them again in this order.

Solution 1:

Use the System File Checker tool to repair missing or corrupted system files. If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Sometimes corrupted files can cause issues.

Solution 2: Reset Windows 10 store & Xbox app

1. Open Settings.

2. Go to Apps -> Apps & features.

3. Look for Microsoft Store/Xbox App and click it on the right side.

4. The advanced options link will appear. Click it

5. Next, click on the Reset button to reset Microsoft Store/Xbox App to the default setting.

Solution 3: Try reinstalling the Gaming Services package on your Windows 10 device:

1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
   
2. In the Administrator: Windows PowerShell screen, type the following command and press Enter:
   
3. Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers
   

Solution 4: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device

Temporarily disable your security program(s)

False positives occur when your antivirus software incorrectly identifies safe software as malicious. If your antivirus or anti-malware falsely flagged a game, remove the file from quarantine, if necessary, then whitelist the game. To do so, follow the instructions from your manufacturer.

• Sample of Virus & malware checkers that have been known to prevent games from launching:
  
  • Malwarebytes
    
  • Norton & Norton Utilities Ultimate
    
  • Trend Micro Maximum Security
    
  • Comodo Antivirus
    
  • Sophos
    
  • Emisoft Anti-Malware
    
  • Avira
    
  • Avast & Avast Cleanup
    
  • Bullguard​
    

If the games normally launch after disabling your security program, whitelist the game before turning the program back on. To do so, refer to your security software's support website.

Also, make sure you have no current windows updates pending.

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."