Non-functional external hard drive

Hello Charming,

Thanks for coming to the forums with your question. There shouldn't be anything extra needed if the external was connected to an Xbox one before. The games that aren't showing could of got corrupt. Are you able to access any of the games from the external
or move any?

https://support.xbox.com/games/troubleshooting/console-doesnt-detect-external-storage

Thanks,

Brad

Hi, more often than not it’s just a case of waiting. Make sure you have all the accounts that were on the old Xbox on the new Xbox.

Connect the drive and wait, it could take a few minutes or an hour or more but you should start to see the drive start to show your games. It depends on how much data there is on the drive.

My first question would be if it has ever been recognized and if it works in other non-xbox devices?

After looking up the model number, it appears that this is a specialized hard-drive designed for use on 4k televisions and may not be designed to actually work as an external beyond this function.

Hi there,

Thanks for the reply. I'm sorry to hear that the issue is persistent on the External Hard Drive.

Have you tried connecting the hard drive to a PC?

Does the PC recognize the external hard drive?

Does the external hard drive meet the specifications for the Xbox One?

If the problem persists, I recommend to try a different external hard drive on the Xbox if possible. One thing we want to make sure, Are the ports on the Xbox One functioning?

Let us know.

There is a possibility that there is either a connection issue with your external hard drive or somehow the external drive is corrupted. One possible solution is to uninstall the game and then reinstall the game. Try installing the game on only the internal Xbox hard drive to see if that fixes the problem. Also, try launching other games on your external hard drive to see if how those games are functioning normally.