Non-Existent Shipping support for parts replacement

Francois Conradie · Jan 20, 2016

Hi There

I placed an order for a replacement power supply for my X-Box one on the 19th of Dec 2015. Since then I've contacted MS 6 times to find out what the status of my order is. They've since escalated it and the original SR# number has disappeared from the parts
replacement dashboard.

Is there a way to get an original part replaced for my X-Box one power supply that does not follow the MS support process. So far all they've done is basically waste my time and taken my money.

Thanks

:)

deceptivemishap · Jan 20, 2016

Preview program support non existent.

I honestly agree with you. Atm I cant even connect to live on my console and when I finally do it signs me out and I cant sign back in at all until i disconnect my net. My fear now is how do i get out of the program and have this issue not continue or even
be able to update now my console wont connect properly. And when i called the customer service the said the aame thing you got tp come here for a forum that dosent exist .....so much for help

KhuntaliniSWEEP · Jan 20, 2016

Preview program support non existent.

I have had enough of the preview program after my issue has been fixed.

I cannot access my movies ive rented. My movie collection is online, and to think that i thought "what could go wrong" well it is currently un accessible.

So called customer support are unable to help due to the preview program. The only solution is to kick you to sending a message to some random ambassador that may not even be online.

Customer support need to be able to provide customer support, instead of handballing work to the void of the preview program suckers forum.

Staff need to be fully trained. Not trained to send people to an unkown solution time. This is discusting and bad customer service.

I currently would not recommend anyone join the preview programm & infact would recommend that all in the preview program to leave it.

{Parity} · Jan 20, 2016

Unfortunately, there is nothing that can be done from the forums. You will have to resolve this issue with the support staff since they are the only ones that have the information. Good Luck!

{Parity}

Unfortunately, there is nothing that can be done from the forums. You will have to resolve this issue with the support staff since they are the only ones that have the information. Good Luck!

Christyna64

Have you tried calling support to inform them that the parts you need replaced are ones they say not to ship?

AquarrzSudnnym

G'day DAllO 94

What is your issue about?

The more detail you provide helps Ambassadors to provide you with options to resolve the issue.

RobertBuckalew

We’ve received your Xbox accessory service request. To proceed with service, follow the procedure described in this message:

Step 1: Pack the non-working product for shipping.

Step 2: Ship us the product.

Step 3: We send you a replacement.

Pack the non-working product for shipping

1. Obtain a sturdy shipping box. (DO NOT use the original retail box.)

2. Wrap the non-working product in bubble wrap, newspaper, or other recyclable packing materials. (DO NOT use clothing.)

3. Put the non-working product in the shipping box. Make sure that the product fits snugly in the box.

4. Seal the box with packing tape.

5. Write the Microsoft service center address on the box:

DO NOT write "Xbox" anywhere on the box.

6. Write your return address on the box. Write “Service request number” on the box to facilitate processing.

Ship us the product

Send the non-working Xbox product to our service center using the shipping method of your choice.

We recommend that you use a carrier that can provide a tracking number.

No matter which shipping option you choose, make sure that you get and retain a shipping receipt and a tracking number for your package.

We send you a replacement

•Once we receive your non-working Xbox product, we'll ship a replacement to you within 10 business days.

•We'll send you a confirmation email when the replacement product leaves our service center.

Dynamic Sausage

[quote user="Bimnog"]

We’ve received your Xbox accessory service request. To proceed with service, follow the procedure described in this message:

Step 1: Pack the non-working product for shipping.

Step 2: Ship us the product.

Step 3: We send you a replacement.

Pack the non-working product for shipping

1. Obtain a sturdy shipping box. (DO NOT use the original retail box.)

2. Wrap the non-working product in bubble wrap, newspaper, or other recyclable packing materials. (DO NOT use clothing.)

3. Put the non-working product in the shipping box. Make sure that the product fits snugly in the box.

4. Seal the box with packing tape.

5. Write the Microsoft service center address on the box:

DO NOT write "Xbox" anywhere on the box.

6. Write your return address on the box. Write “Service request number” on the box to facilitate processing.

Ship us the product

Send the non-working Xbox product to our service center using the shipping method of your choice.

We recommend that you use a carrier that can provide a tracking number.

No matter which shipping option you choose, make sure that you get and retain a shipping receipt and a tracking number for your package.

We send you a replacement

•Once we receive your non-working Xbox product, we'll ship a replacement to you within 10 business days.

•We'll send you a confirmation email when the replacement product leaves our service center.

[/quote]

That's ridiculous. Why should you wait and pay for all those shipping costs because they can't make a controller. Personally I'd ring them and demand that they cover the costs as a minimum.

Non-Existent Shipping support for parts replacement