non existent age restriction?

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Open Settings then System -> Apps -> Apps & features -> look for Microsoft Store and click it. ->The advanced options link will appear. Click it. -> On the next page, click on the Reset button to reset Microsoft Store to default settings.

After that, kindly open the Microsoft store app, sign out then sign back in using the email where you purchase the games.

Make sure to sign out and sign back it on your Xbox app as well.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly sign in to https://account.microsoft.com/family and check if there is an organizer account linked to yours. If there is not kindly proceed with resetting and repairing the Xbox App by following the steps below:

Settings > Apps & Features > Apps > Search “Xbox” > Advanced Options > Reset > Repair.

After that try to sign in again and install an Xbox Game Pass game.

I tried this method to fix the problem and nothing has changed.

What is the xbox account? Where can I change the age settings? is that where you say 12 and up, or 16 and up etc? I had him test with no age restrictions in xbox and still not able to play.

What setting for Terraria exists that doesn't exist for any of the other multiplayer games he plays? Fortnite, War thunder etc.

On the same xbox, my account has no issues.

The age is right too. I live in a non european country which has the 13 as a age restriction. İm not below 13 but i am below 18. Do i have to be 18 to have a adult account? I am also sorry for tiring you. You are really helping me