Nomme deja comprar gold (Won't let me buy gold)

AskingBarley710 · Sep 29, 2018

comprar una gold me saca y me dice (se rechaza la opción de pago de su suscripción existente y está bloqueada está compra) PORFA DÍGANME QUE HAGO

Translate-

Buy a gold takes me Out and tells me (rejects the option to pay your existing subscription and is blocked is buying) PORFA tell me I do

:)

GABRIELRIVESCAL · Sep 29, 2018

No puedo comprar gold [Translation- I can't buy gold]

No me deja comprar gold con saldo de mi cuenta de Microsoft y dice que requiere atencion

[Translation-Won't let me buy gold with my Microsoft account balance and says it requires attention]

bielboggalvan · Sep 29, 2018

compras con tarjeta [Translation- Card Shopping]

cuando quiero comprar algo en la tienda me dice que me ponga en contacto con ustedes pero ya lo hice desde una xbox one s y ni aun haci me deja comprar

[Translation- When I want to buy something in the store tells me to contact you but I did from an Xbox One s and not even let me buy]

XBF Nestor S · Sep 29, 2018

Hey Barley!

Thanks for taking the time to bring this issue to us! Sounds like there might be a previous balance on the account and would most likely be posted to the

Payment and Billing section of the Microsoft account. Check it out, if the search is unsuccessful the next course of action would be to get in contact with one of our

Billing Specialists and see what options are available to further assist with the matter! Give it a shot and keep us posted on how it goes!!

AskingBarley710 · Sep 29, 2018

Pero no me sale la selecvion de pago y facturacion, eso como lo ago que soy nuevo en esto

Translate-

But I get the selection of payment and billing, that as I am new in this ago

XBF Nestor S · Nov 5, 2018

Hey Barley thanks for the reply! It sounds like there might be a previous balance on the account which would need to be paid off,

Here’s how to pay your past due balance online. Check it out and let us know if we can further assist!

AskingBarley710

Pero no me sale la selecvion de pago y facturacion, eso como lo ago que soy nuevo en esto 😂

Translate-

But I get the selection of payment and billing, that as I am new in this ago 😂

XBF Nestor S

Hey Barley!

Thanks for taking the time to bring this issue to us! Sounds like there might be a previous balance on the account and would most likely be posted to the

Payment and Billing section of the Microsoft account. Check it out, if the search is unsuccessful the next course of action would be to get in contact with one of our

Billing Specialists and see what options are available to further assist with the matter! Give it a shot and keep us posted on how it goes!!

XBF Nestor S

Hey Barley thanks for the reply! It sounds like there might be a previous balance on the account which would need to be paid off,

Here’s how to pay your past due balance online. Check it out and let us know if we can further assist!

XBF Brad A

Hi Fellow gamer,

Thanks for reaching out to the forums. We understand you are having issues buying a gold subscription. Are you trying with currency or credit/debit card? Have you tried purchasing on the computer instead of on the console? Sign into your Microsoft/Xbox
account at
account website and try the purchase there. Let us know if this doesn't work for you.

Thanks,

Brad

Mister Revised

Hey there, what you will want to do in this case is reach out to the
chat/phone team so they can take a look into the account and payment method with you.

Nomme deja comprar gold (Won't let me buy gold)