Noise issue STILL NOT RESOLVED: [Mod Removed]

Reference of my case: [Mod Removed]

My case has been escalated since Friday the 6th of February.

I still have no reply, first I would be contacted back withing 3 - 5 hours after escalation. After that it went to
24 - 48 hours. That turned into you'll hear from us eventually. I opened a chat yesterday to find out what the deal is and when my case would finally be solved by giving me what I'm entitled to; a new console. I refer to:

http://www.eurogamer.net/articles/2014-09-10-microsoft-pledges-to-replace-recent-batch-of-noisy-xbox-one-consoles

http://www.cnet.com/news/xbox-one-too-noisy-microsoft-will-replace-it/

http://www.neowin.net/news/microsoft-is-replacing-xbox-ones-after-complaints-of-excessive-noise

Microsoft Will Replace Noisy Xbox One Consoles After Complaints



The support agent could not tell me when my case would be handled and told me to just wait it out. This is not acceptable since i'm already waiting for 12 days, now 13 without any answer for a console that's not even a month old. I'm not asking for much,
just that Microsoft lives up to it's own promise and provides the new console. I even offered to give me a black console instead of my currently owned white model since that edition is not in stock for some reason.

I want a reply from Microsoft a.s.a.p in this matter.

Regards,

Wesley

:)

 

Completely and utterly rediculous. There is NO excuse for this.

hahahaha......[Mod Removed].... after the warranty, just few month ago, my hard dri e make noise (tictictictictic) on or off she make the noise......microsoft say......your warranty is finish just pay again for replacement console......what???
i must pay two years after i buy it over 100$ for replacement??? wow.... stupid console. next time i buy
[Mod Removed] station PS4....i bought 4 xbox 360 because the console was too cheap.....
[Mod Removed].... red eye on each one. [Mod Removed]

 

Xbox one fan noise?

[Mod removed] this is a fix it keeps getting deleted here.

 

Hey there, Wesley!

I am very sorry to see the situation you are currently in! This isn't what we want our customers to go through, and I hope I can provide some clarity and insight.

Due to limited stock for special edition consoles (which your Sunset Overdrive white console is), we are unable to provide replacement consoles. We repair those consoles, and you should receive a regular console in place of this until your console is repaired.

The phrasing used for those articles isn't reflecting the true nature of the situation. We will replace your console, but with a certified replacement console through our repair options. This is the only way this can be done.

Because of your situation, I have passed your information along to the appropriate teams. Please ensure your contact information is accurate on
account.live.com so that they may be able to reach you.

Feel encouraged to post up the results of this situation on here! We want to make sure you're all sorted out.

 

Hi Quinzel,

So what you are saying is that everyone that didn't buy a standard black one will have these issues?

To sum it up, I bought a white console last month, it's failing with a known issue. I can't get normal treatment like a customer how has a black model, and will get a temp console to use while mine is out for repair. I then could get a replacement console
back instead of my white one and that could have over a hundred hours of run time already under it's belt. So in fact i will get an older console with more usage then my purchased product.

It all sounds very unsatisfactory. But I guess I have no choise right?

If you are willing to send me a regular loan console and then let me send in my white console, why not do this: Microsoft will directly send me a replacement (regular model so the black one) I will send in my White one and you can keep that. If there is
anything wrong again (and i've read enough material to know there probably will be), then I can have better and quicker service from you with a black console than a White model. Which is sounds very surreal but sad and true.

Can you please give me a reply on this?

With regards,

Wesley

 

Hey there, Wesley! The team that I have passed your information along to will be able to better explain this situation and hopefully get you sorted out. Please be on the look out for contact from them.

 

Hi Misses Quinzel,

I've been contacted by Jon from Global escalations. And will be in contact with him indeed.I'll update this thread with the final results.

Thanks for the assistance till now.