Noise issue not resolved

The issues detailed in this 90 page thread (http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4269/t/1805665.aspx?pi7962=90) are occuring for me on a brand new Xbox One without Kinect.

How do I check if I have the latest firmware? That supposedly fixed the issue for some people.

:)

 

Noise issue STILL NOT RESOLVED: [Mod Removed]

Hey there, Wesley! The team that I have passed your information along to will be able to better explain this situation and hopefully get you sorted out. Please be on the look out for contact from them.

 

Noise issue STILL NOT RESOLVED: [Mod Removed]

Hey there, Wesley!

I am very sorry to see the situation you are currently in! This isn't what we want our customers to go through, and I hope I can provide some clarity and insight.

Due to limited stock for special edition consoles (which your Sunset Overdrive white console is), we are unable to provide replacement consoles. We repair those consoles, and you should receive a regular console in place of this until your console is repaired.

The phrasing used for those articles isn't reflecting the true nature of the situation. We will replace your console, but with a certified replacement console through our repair options. This is the only way this can be done.

Because of your situation, I have passed your information along to the appropriate teams. Please ensure your contact information is accurate on
account.live.com so that they may be able to reach you.

Feel encouraged to post up the results of this situation on here! We want to make sure you're all sorted out.

 

Go to settings then system then console info there you will see the latest OS which should be

1411-141124-1759

 

Thanks - that's the version I have. High pitched buzzing noise here I come!