No Web Chat Support

Hello



Greetings!



Thank you for posting in Microsoft Community.



It appears that you are trying to know how to reach our live support channel through chat. Let us help you provide the necessary steps to achieve it.

Below are the steps on how to reach us through chat.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
   > Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Had a web chat with Xbox support and she confirmed have to initiate another web chat for warranty replacement should I encounter problem with the controller.

Hi there,

just to be sure, have you tried the following to contact support?

- a different browser

- inPrivate or Incognite browsing in the browser

- a different device

As additional question, you mentioned your want to contact microsoft support. is that Xbox related, Microsoft related or Microsoft store related? Since they can have different contact options.

its microsoft related since its an account i want to talk to them about and ive tried everything and it still wont load the chat