No way to find out where my Xbox Controller sent off for repair is

i payed £80 for a replacement elite controller which was sent to me with a broken left bumper, so i sent it off for repair all to have to sent back with a broken right thumb stick! now it just says repair complete and says its out of warrenty with no way to sent it for repair again and when i try to contact surport it says unable to call back! so im stuck with a controller with bad stick drift i payed £80 for. they really need to sort out there customer sevice.

Hello James3144,

Thank you for sharing this concern with the community. Please be guided by the fact that our support boundaries are limited to what we can do or recommend on our end. For this reason, I kindly request that you contact the live support team, who are better equipped to handle your case, which involves account and order information that cannot be posted here in the community. You can reach them by following the steps below. Thank you for your understanding and cooperation.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Thanks. So there is a way to set a repair only for the controller? It's needed its serial number, where can I find it?

I don’t need it repaired. I was just asking for a possible alternate way to find the serial number. For Nintendo, you can find the SN for the controllers in the switch settings. However that is Nintendo and not Microsoft/Xbox and the same is not true for them. I figured that maybe there was some way to find it. If not then I guess I’ll cut my losses. However I wasn’t looking for a repair, and I already knew that it was out of warranty and could not be repaired.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Unfortunately there's no way to know for sure. Microsoft first try to repair a device sent in and in a case where the issue can't be repaired or they determine that a repair isn't the best option, a replacement is issued. If the later is the case, chances are you'll get a regular controller as a replacement.