No Virtual Keys or Xbox Rewards Credits for Purchase of Forza 7

I purchased Forza 7 on 10/01/17 and have not received my virtual keys or 5000 rewards credits. I waited more than 96 hours for them to be posted before contacting support.

:)

 

No 10 Keys or 5000 credits for ordering Forza 7

I purchased Forza 7 on Sunday 10/01/2017. I have yet to receive my 10 virtual keys or 5000 rewards credits. I have waited in excess of the 96 hours for it post before asking for help.

 

Forza 7 Virtual Key Bonus

I pre-ordered Forza 7 Ultimate Edition on September 28th through the Microsoft Store. At that time I was already registered for the Virtual Key Sweepstakes.

According to the promotion, I was supposed to earn 10 extra keys and 5,000 reward credits if pre-ordering through the Microsoft Store and that it could take up to 96 hours to show.

It's been two weeks and I still haven't received the bonus keys or reward points. When can I expect those to show in my rewards account?

Xbox Live Rewards

Thanks!

 

Hello CanisFerrous,

Apologies for the inconvenience. We are currently investigating with our web team reports of users not seeing keys being awarded for their purchase. Once we know more, we'll update this thread!

Regarding your Credits, from the FAQ:

When will I get my Rewards Credits for pre-ordering or ordering the game?

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

Since the offer is not yet over, it is too early to see your Credits.

 

Hello CanisFerrous,

Our web team has informed us that this issue has now been resolved. Again, we apologize for any inconvenience caused by the delayed key awarding.