No surround sound using Netflix app? (using optical out)

First off, I love my Xbox One. I'm a Day One owner.

But I just started using the Netflix app, and it won't output surround sound correctly. All my games output surround flawlessly and have since day one. Also, this weekend I installed the Amazon Instant Video app and the surround sound works flawlessly
with 5.1 programs in that app.

My sound is outputting through the optical out to my Marantz AVR. My usual audio setting on the Xbox One is set to Optical >> Bitstream out >> DTS Digital Surround. Using this setting, I get only the left/right channels in Netflix—no center channel or surround
at all. (My games output 5.1 sound perfectly with this setting, and have since day one.) If I change the setting to Optical >> Stereo Uncompressed, I get only the center channel and no left/right channels in Netflix—and still no surround at all.

I've seen a few other people with this problem, but no solutions. Any ideas? (I've tried hard-resetting my Xbox, etc.)

Thanks in advance for any assistance!

:)

 

No surround sound in Netflix (using optical)

First off, I love my Xbox One. I'm a Day One owner.

But the Netflix app won't output surround sound correctly. All my games output surround flawlessly and have since day one.

My sound is outputting through the optical out to my Marantz AVR.

My usual audio setting on the Xbox One is set to Optical >> Bitstream out >> DTS Digital Surround. Using this setting, I get only the left/right channels in Netflix—no center channel or surround at all. (My games output 5.1 sound perfectly with this setting,
and have since day one.)

If I change the setting to Optical >> Stereo Uncompressed, I get the center channel and left/right channels in Netflix—but still no surround at all.

And yes, I'm watching programs that are clearly listed as 5.1.

I've seen a few other people with this problem, but no solutions. Any ideas? (Yes, I've hard-reset my Xbox, etc.) Thanks in advance for any assistance!

 

No surround sound in Netflix (using optical)

Update: I installed the Amazon Instant Video app and the surround sound works flawlessly with 5.1 programs in that app.

So this indicates the problem is with the Netflix app itself.

Anyone else experiencing this? Is there possibly a fix coming?

 

Hey there, Shiny! Sorry Netflix has been having weird sound issue with your optical output. Seeing what you've done, and based on the fact that your games and the Amazon app seems to work with your optical output, sounds like something weird with Netflix.

The only thing I can really think of doing outside of what you have already done (and mentioned) is

disconnecting your Netflix app from your Xbox One. If you have already done that, then I suggest heading over to
Netflix's Help page and see if your Home Theater System is listed in the Device Issues list.

Hope these help you! If they don't, you may want to get in contact with Netflix and see if they may have other steps that you can try.

 

Thank you for your reply, Misses Quinzel! Appreciate it. I've tried disconnecting Netflix from my Xbox One, and then reconnecting; but unfortunately, same results.

Interestingly, after doing an internet search on this topic, I've found that the PS4 had this same issue with optical, but a Netflix app update fixed it in June. As well, there are other Xbox One users having a similar issue.

I'll try contacting Netflix next, and see if they have any fixes for me!