No Support whatsoever

Why is it when I tell xbox after getting my console back from the service center and it not turning on that the service center was at fault, nobody even acknowledges it. I sent my xbox in for disc drive repair. It would still turn on amd let me download
and use my apps, but would not run any discs. So after waiting two weeks I got it back and not only was their a box cut msrk clear across the top it wouldn't even turn on. So I contacted customer support. Nobody even said anything sbout the box cut mark and
then I was told I was wrong and my power supply was the problem so I paid to ship it back to have it replaced and to no suprise when I got it in the mail today and hooked it all back up, the xbox STILL will not power on the power light wont even light up.
It has been almost 3 months since ive even seen my xbox turned on. At this point I'm ready to give up on xbox. Nobody in customer service seems to give a crap and its absolutely unexceptable that no one seems willing to even help. I just keep being told I
have to do the advanced exchange but I refuse to pay or even hold 400 dollars against my card to cover for some incompetent "technician" who made my console completely unplayable. I am disgusted in xbox and any one working in the "service center" should be
ashamed.

:)

 

No communication whatsoever.

Oh and no I cannot use the Skype app either

 

No communication whatsoever.

Ok so here we go after painstaking hours of sitting on the phone and listening to some guy who clearly doesn't know what he's talking about telling me to turn my Xbox on and off and an extremely rude lady who hurried me up because she didn't know the issue
either I have decided to post on your forums where my issue will be lost and forgot about. I have an Xbox one nifty little thing it just seemed to never work games wouldn't run shutdown randomly but that's not the issue I'm here for today. After going through
2 xbox ones and reseting and yes turning it off and back on your supports favorite words I still can not talk to people I have tried different controllers, xboxes, Internet connections, and headsets and to no avail. The only thing I haven't tried was using
a Kinnect which face it Noone wants to use nor do I want to go out and buy one when I have a perfectly good pc to play but when I do play xbox I would like to communicate with my friends which of course I cannot do. I was told that this was not a large enough
problem to focus on but there is a team on it. Now if you know xbox you can guess how well that works.

Things I have tried

-turning off and back on

-new headset/controller

-new Xbox

-calling your wonderful tech support

-different Internet connections

-factory reset

-changing mac address

-kicking it

Now I am at your mercy Microsoft you gave me windows now fix my xbox

Thankyou and yes I have tried turning it off and on again