No sound, Xbox muted

Hi Miles,

Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 seems to be a temporary solution to this ongoing issue.

1.) power cycle console

2.)Go to settings>Devices & Streaming>Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the menu> Audio> Turn Mic off and on. OR go to settings> Devices & streaming> Accessories> [...]>Volume> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged. [Turning on Vibration if it does not "Buzz"> Settings>
Ease of Access> Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adapter.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

Thanks for the reply Brad, to clarify, we are not using a headset. It is simply all sound through the TV is muted through the xbox. Cheers, Miles

hello and thank you for your quick response

I have recently purchased the a20 headset and connected it to the xbox but it still did not work i tried it on my PC and it worked good and the sound is also working as it should but when i went back to connect it to the xbox then I noticed that the sound
is too low and the mute icon is still on mute..

I purchased Xbox one X gold rush edition and Astros A20 head set both are brand new. I am pretty sure the controller is new as well. Why is the mute icon still on mute when this is a whole different console? Is the accounts muted?

It sound like he's muted you! Please make sure, your friend hasn't muted you by accident.

Alright, so you're saying that when you MUTE your T.V., then the sound goes away?

Sounds like IT IS a problem with your T.V., not your Xbox to me.