No sound through wireless headset

Sorry I was posting in the preview program side, but to answer your questions. I don't have another headset that uses a usb stick that transmits. I have other wireless headsets that connect to sound out and yes they work fine. The headset is a Turtle Beach
420x. I have no problem with party chat so the usb transmitter is working fine. Here is my original post in the preview side

I was playing Fortnite with some friends Sunday morning 2/5/18 and we experienced our game sound going in and out. The chat works fine. Later that day I got back on to play and I have no sound in any game or app like YouTube. Chat
still works fine. I am using the Turtle Beach 420x wireless headset that uses a USB transmitter. This headset has worked great since purchased in 2016. I seen that I had gotten an update that morning (rs3_release_xbox_dev_1802.180131-1450). I went ahead and
trouble shot my headset to see if I could get it to work again, but since it wasn't just me having the problem that morning I figured it had to be the update. They are not on the preview program and are not having anymore issues with sound. Using my old headset
that uses the chat puck on the controller still works. I don't have any other USB plug in headsets to try and see if it is a USB issue. Is there anyway to rollback the update to see if this is the problem?

Thanks for the update on that. We're afraid there is no way to roll back an update. If you would prefer to opt out of the Insider Preview program, you can remove yourself from the Xbox One Update Preview by following these steps:

1. Launch the Xbox Insider Hub on your Xbox One console.
2. On the main landing page, select Insider content.
3. Under System, select Xbox One Update Preview.
4. Select Join or Manage.
5. At the very bottom select Unenroll.

Since you're enrolled in the Insider Preview program, we recommend filing a report for this issue via the Insider Hub app on your Xbox One console and if you have already created a post on the

Insider Preview Forums we recommend bumping that with the additional info you have regarding this experience.

You also may want to try reaching out to
Turtle Beach support for further clarification with this headset to see if they have any additional steps to try.

I did leave the preview program last September so I have no way to report on the insider hub and I have spoke with turtle beach support.

Im using a wireless bluethooth headset this doesn’t get plugged in into a controller.The headset works on my iphone but for some reason im getting still music through my speakers instead of my headset when connected to the xbox

Sorry I was posting in the preview program side, but to answer your questions. I don't have another headset that uses a usb stick that transmits. I have other wireless headsets that connect to sound out and yes they work fine. The headset is a Turtle Beach
420x. I have no problem with party chat so the usb transmitter is working fine. Here is my original post in the preview side

I was playing Fortnite with some friends Sunday morning 2/5/18 and we experienced our game sound going in and out. The chat works fine. Later that day I got back on to play and I have no sound in any game or app like YouTube. Chat
still works fine. I am using the Turtle Beach 420x wireless headset that uses a USB transmitter. This headset has worked great since purchased in 2016. I seen that I had gotten an update that morning (rs3_release_xbox_dev_1802.180131-1450). I went ahead and
trouble shot my headset to see if I could get it to work again, but since it wasn't just me having the problem that morning I figured it had to be the update. They are not on the preview program and are not having anymore issues with sound. Using my old headset
that uses the chat puck on the controller still works. I don't have any other USB plug in headsets to try and see if it is a USB issue. Is there anyway to rollback the update to see if this is the problem?

Thanks for the update on that. We're afraid there is no way to roll back an update. If you would prefer to opt out of the Insider Preview program, you can remove yourself from the Xbox One Update Preview by following these steps:

1. Launch the Xbox Insider Hub on your Xbox One console.
2. On the main landing page, select Insider content.
3. Under System, select Xbox One Update Preview.
4. Select Join or Manage.
5. At the very bottom select Unenroll.

Since you're enrolled in the Insider Preview program, we recommend filing a report for this issue via the Insider Hub app on your Xbox One console and if you have already created a post on the

Insider Preview Forums we recommend bumping that with the additional info you have regarding this experience.

You also may want to try reaching out to
Turtle Beach support for further clarification with this headset to see if they have any additional steps to try.

Sorry I was posting in the preview program side, but to answer your questions. I don't have another headset that uses a usb stick that transmits. I have other wireless headsets that connect to sound out and yes they work fine. The headset is a Turtle Beach
420x. I have no problem with party chat so the usb transmitter is working fine. Here is my original post in the preview side

I was playing Fortnite with some friends Sunday morning 2/5/18 and we experienced our game sound going in and out. The chat works fine. Later that day I got back on to play and I have no sound in any game or app like YouTube. Chat still works fine. I am
using the Turtle Beach 420x wireless headset that uses a USB transmitter. This headset has worked great since purchased in 2016. I seen that I had gotten an update that morning (rs3_release_xbox_dev_1802.180131-1450). I went ahead and trouble shot my headset
to see if I could get it to work again, but since it wasn't just me having the problem that morning I figured it had to be the update. They are not on the preview program and are not having anymore issues with sound. Using my old headset that uses the chat
puck on the controller still works. I don't have any other USB plug in headsets to try and see if it is a USB issue. Is there anyway to rollback the update to see if this is the problem?

Nothing is off.I can connect them flawlessly to pc with the wirless stick or with bluetooth on the iphone.But if i connect them to the console it doesn’t switch from speakers to headsets for some reason even if they are connected