No sound through headset?

VastoHorde · Apr 5, 2014

When I am chatting wtih my mic I get sound coming from my tv but not from my head set. I looked in the setting to find an option to change it but I dont see anything. I know the headset works because when I turn the volume all the way up I get the beeping
sound through the headset letting me know that the sound is maxed.

:)

x PenNYTrAT4R X · Apr 5, 2014

No sound through my headset

Well first you need to know if you are playing in High Definition or Standard Definition. If you are playing in Standard Definition make sure that you have the White and Red audio jacks plugged into your T.V first, you will notice at the back of the jacks
that there is a hole on the back of them, that is where you plug your Xbox red and white jacks into so it picks up all the sound from your Xbox. If you are playing in High Definition via using an HDMI cable you need to buy an 'Audio Adapter Cable', Do not
worry you can buy it off Ebay or Amazon for a very cheap price. Once you have it you can plug it in beside your HDMI cable at the back of your Xbox and then you are ready to go. You should also make sure that your USB cable is plugged into a power source so
you Turtle Beaches can start working ( I recommend plugging the USB into one of the USB ports on your Xbox). Be sure to consult your Instruction guide you got with your Turtle Beach for more info. If you are still stuck be sure to visit,
www.turtlebeach.com/.../index.php

Yuz Daddy · Apr 5, 2014

No sound through wireless headset

Hi there.

What is the make and model of the specific headset you're using? If you're experiencing

audio issues in parties on your Xbox One console, please try those steps to see if they can help out. Also, do you have another headset to test out to see if you're experiencing the same issue?
Click to expand...

Sorry I was posting in the preview program side, but to answer your questions. I don't have another headset that uses a usb stick that transmits. I have other wireless headsets that connect to sound out and yes they work fine. The
headset is a Turtle Beach 420x. I have no problem with party chat so the usb transmitter is working fine. Here is my original post in the preview side

I was playing Fortnite with some friends Sunday morning 2/5/18 and we experienced our game sound going in and out. The chat works fine. Later that day I got back on to play and I have no sound in any game or app like YouTube. Chat
still works fine. I am using the Turtle Beach 420x wireless headset that uses a USB transmitter. This headset has worked great since purchased in 2016. I seen that I had gotten an update that morning (rs3_release_xbox_dev_1802.180131-1450). I went ahead and
trouble shot my headset to see if I could get it to work again, but since it wasn't just me having the problem that morning I figured it had to be the update. They are not on the preview program and are not having anymore issues with sound. Using my old headset
that uses the chat puck on the controller still works. I don't have any other USB plug in headsets to try and see if it is a USB issue. Is there anyway to rollback the update to see if this is the problem?

DGrass639 · Apr 5, 2014

I had the exact same problem. At first I thought the mic was working, but later realized that my friend was hearing me through the Kinect's microphone. I tried switching the headset to my second controller, but then at some point both my controllers stopped
working too.

GrimpoFilms · Apr 7, 2014

This happens to me too, SOMETIMES (and I stress that, because it's less often that not) I can resync the controller and get it to work and SOMETIMES (same caveat) I can go to the kinect settings and toggle "use kinect for game chat" and get it to work. Otherwise
rebooting the console with the headset plugged into the controller always works.... such an annoyance and painful embarrassing for it being heir third console. I assume it's a bug but it's hard to search since you get so many stereo headset and 360 results.

DGrass639 · Apr 18, 2014

Thanks Zappateer for your tips!

Like I said before, I had this problem, and while troubleshooting, somehow both my controllers stopped working too. (When I would turn them on, the light would blink like it's trying to connect, then it would go solid as if it had successfully connected,
but then none of the buttons would actually do anything.)

When I was trying to get my controllers to work again, I tried turning the Xbox off and back on by pressing the button on the front of the Xbox. A friend of mine pointed out that if you press and hold the button for 5 seconds, it really turns it off, if
you just press and let go, it basically just puts it to sleep. The 5 second hold got my controllers working again, I'm hoping it fixed the headset too, although I haven't had a chance to test it yet.

MessiahBrowny · Oct 31, 2018

try and update controller again i did and it worked

GrimpoFilms

This happens to me too, SOMETIMES (and I stress that, because it's less often that not) I can resync the controller and get it to work and SOMETIMES (same caveat) I can go to the kinect settings and toggle "use kinect for game chat" and get it to work. Otherwise
rebooting the console with the headset plugged into the controller always works.... such an annoyance and painful embarrassing for it being heir third console. I assume it's a bug but it's hard to search since you get so many stereo headset and 360 results.

DGrass639

Thanks Zappateer for your tips!

Like I said before, I had this problem, and while troubleshooting, somehow both my controllers stopped working too. (When I would turn them on, the light would blink like it's trying to connect, then it would go solid as if it had successfully connected,
but then none of the buttons would actually do anything.)

When I was trying to get my controllers to work again, I tried turning the Xbox off and back on by pressing the button on the front of the Xbox. A friend of mine pointed out that if you press and hold the button for 5 seconds, it really turns it off, if
you just press and let go, it basically just puts it to sleep. The 5 second hold got my controllers working again, I'm hoping it fixed the headset too, although I haven't had a chance to test it yet.

DGrass639

I had the exact same problem. At first I thought the mic was working, but later realized that my friend was hearing me through the Kinect's microphone. I tried switching the headset to my second controller, but then at some point both my controllers stopped
working too.

MessiahBrowny

try and update controller again i did and it worked

ArminatorX

In order to get game sound through the headset, you will have to go to the console's audio settings, and set the game audio to be played through the headset as well.

Otherwise only chat sound will be played through the headset.

After setting up sound through the headset, you can also choose to have stereo sound, or Spatial 3D sound through Windows Sonic. Or if you have purchased the Dolby Atmos app (you can try it for free for 14 days), you can also use Dolby Atmos for headphones.

No sound through headset?