No sound coming from Xbox Series X?

Geri, I'm not sure if you still are receiving this thread but I did get my replacement Xbox controller today and I hooked it up to my series X and everything worked fine except that there is no sound coming through my wired headphones. These are Arctis Prime Steel Series wired headphones that worked fine with all my other controllers and just recently with my Xbox series X controller but when I connected to the Elite control they sent me it does there's no sound coming through. I cleaned the port a harder rebooted my Xbox Series X I updated the firmware and still no results.

Do you have any suggestions?

Upgrading from xbox one to series x it the best option because most new games what are coming out are playable only on the series x and are not available to play on the xbox one.

Xbox series X will be the next console of the Xbox franchise. Like the jump from Xbox 360 to Xbox one. You will be able to play you're Xbox one games on the Series X and the games coming out will be out on Xbox One as Xbox series X for a limited time.
After a while they will quit making games for Xbox one and focus on Xbox Siries X

Are you asking a out xbox one x or x xbox series ask which is coming out soon you can with with xbox one x and should be able to with series x

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

TMorales,Was the console working before and stopped for no reason, or is this the first time you've connected the console?

Let's do some processes

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

Press the Xbox  button to open the dashboard and select System > Settings > General > Volume & Audio Out.

Select Chat Mixer, then choose one of the options.

set noise to 50%

Audio format choose Stereo uncompressed.

And chat output put speaker and headset

I remain at your disposal if you have any further questions.