No sign-in screen, and can’t add new accounts (error 0x801901f4)

Khrono19 · Jun 17, 2019

Hi

I tried signing-in to my Xbox One X today, but the sign-in screen never loaded. The screen just sat at the empty grey background where the virtual keyboard and password field would normally show. After a few minutes, an error message appeared saying something
went wrong with the error code 0x801901f4.

I tried a hard reboot of my xbox, as well as rebooting my router, but neither helped.

I found another post saying they had fixed this error by removing their account and adding it back in. I tried removing my account, but now I am unable to add any accounts. When I select “Add new”, the loading screen appears for a few minutes before dropping
back to the dash board.

If anyone has any advice, I would appreciate it.

:)

HalfretiredX

Hello Khrono19,

Thank you for posting on the Xbox forums. We know it can be frustrating when you are not able to sign in to your Xbox One X. The console failing to load portions of the screen may suggest that the issue is related to the system update. We recommend
completing a
soft factory reset. This reset will keep all games and applications installed, but it will remove all profiles from the console. Therefore, the email address and password of those accounts must be known before this step is taken. Be sure to let us know
the results!

I have the same problem. The soft factory reset didn't resolve the problem.

I just completed the complete factory reset, removing all the games, and still have the same problem.

XBF Leo G

Hello!

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create
a new thread. We will be more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!

HalfretiredX

Hello Khrono19,

Thank you for posting on the Xbox forums. We know it can be frustrating when you are not able to sign in to your Xbox One X. The console failing to load portions of the screen may suggest that the issue is related to the system update. We recommend
completing a
soft factory reset. This reset will keep all games and applications installed, but it will remove all profiles from the console. Therefore, the email address and password of those accounts must be known before this step is taken. Be sure to let us know
the results!

I have the same problem. The soft factory reset didn't resolve the problem.

XBF Leo G

Hello Khrono19,

Thank you for posting on the Xbox forums. We know it can be frustrating when you are not able to sign in to your Xbox One X. The console failing to load portions of the screen may suggest that the issue is related to the system update. We recommend
completing a
soft factory reset. This reset will keep all games and applications installed, but it will remove all profiles from the console. Therefore, the email address and password of those accounts must be known before this step is taken. Be sure to let us know
the results!

Robby Sayles

Hi There, you may need phone support so they can guide you to the next step.

No sign-in screen, and can’t add new accounts (error 0x801901f4)