No sign-in screen, and can’t add new accounts (error 0x801901f4)

Discus and support No sign-in screen, and can’t add new accounts (error 0x801901f4) in XBoX on Consoles to solve the problem; Hi I tried signing-in to my Xbox One X today, but the sign-in screen never loaded. The screen just sat at the empty grey background where the virtual... Discussion in 'XBoX on Consoles' started by Khrono19, Jun 17, 2019.

  1. Khrono19
    Khrono19 Guest

    No sign-in screen, and can’t add new accounts (error 0x801901f4)


    Hi

    I tried signing-in to my Xbox One X today, but the sign-in screen never loaded. The screen just sat at the empty grey background where the virtual keyboard and password field would normally show. After a few minutes, an error message appeared saying something
    went wrong with the error code 0x801901f4.

    I tried a hard reboot of my xbox, as well as rebooting my router, but neither helped.

    I found another post saying they had fixed this error by removing their account and adding it back in. I tried removing my account, but now I am unable to add any accounts. When I select “Add new”, the loading screen appears for a few minutes before dropping
    back to the dash board.

    If anyone has any advice, I would appreciate it.

    :)
     
    Khrono19, Jun 17, 2019
    #1
  2. HalfretiredX Win User

    No sign-in screen, and can’t add new accounts (error 0x801901f4)

    Hello Khrono19,

    Thank you for posting on the Xbox forums. We know it can be frustrating when you are not able to sign in to your Xbox One X. The console failing to load portions of the screen may suggest that the issue is related to the system update. We recommend
    completing a
    soft factory reset
    . This reset will keep all games and applications installed, but it will remove all profiles from the console. Therefore, the email address and password of those accounts must be known before this step is taken. Be sure to let us know
    the results!
    I have the same problem. The soft factory reset didn't resolve the problem.

    I just completed the complete factory reset, removing all the games, and still have the same problem.
  3. XBF Leo G Win User

    No sign-in screen, and can’t add new accounts (error 0x801901f4)

    Hello!

    Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create
    a new thread. We will be more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!
  4. HalfretiredX Win User

    No sign-in screen, and can’t add new accounts (error 0x801901f4)

    Hello Khrono19,

    Thank you for posting on the Xbox forums. We know it can be frustrating when you are not able to sign in to your Xbox One X. The console failing to load portions of the screen may suggest that the issue is related to the system update. We recommend
    completing a
    soft factory reset
    . This reset will keep all games and applications installed, but it will remove all profiles from the console. Therefore, the email address and password of those accounts must be known before this step is taken. Be sure to let us know
    the results!
    I have the same problem. The soft factory reset didn't resolve the problem.
  5. XBF Leo G Win User

    No sign-in screen, and can’t add new accounts (error 0x801901f4)

    Hello Khrono19,

    Thank you for posting on the Xbox forums. We know it can be frustrating when you are not able to sign in to your Xbox One X. The console failing to load portions of the screen may suggest that the issue is related to the system update. We recommend
    completing a
    soft factory reset
    . This reset will keep all games and applications installed, but it will remove all profiles from the console. Therefore, the email address and password of those accounts must be known before this step is taken. Be sure to let us know
    the results!
  6. Robby Sayles Win User

    No sign-in screen, and can’t add new accounts (error 0x801901f4)

    Hi There, you may need phone support so they can guide you to the next step.
Thema:

No sign-in screen, and can’t add new accounts (error 0x801901f4)

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