No se puede procesar tu pago ¿Como soluciono ese error? [our payment can not be processed...

Tengo el mismo problema, ya intente con dos metodos distintos de pago, ¿sabrán si microsoft esta teniendo peoblemas?

Translation: [ I have the same problem, and try two different methods of payment, do you know if Microsoft is having peoblemas?]

Hi TonaCuevas18,

Thanks for reaching out to us today! I'm sorry to hear about this issue. By any chance have you been able to check with your
bank to make sure nothing is being blocked on their end? Also, is your billing information on your account up to date? I would suggest to

'Update your billing contact information online'

If everything is good to go on your account, and you were able to contact your bank and everything is good on their end as well. Then, I would suggest for you to contact our Live Support team. As this is a billing issue we don't have the tools to be able
to assist further.

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.



I hope this information helps.

Hi luchialajarin,

Thanks for reaching out to us here on the
Forums!

We understand it can be frustrating and concerning
when your payment goes through but you don't receive the product.

Please, visit our website and check
to make sure there are no past due balance(s) under Services &subscriptions. Make
sure the card and billing information is up to date as well or if it still provides an error message. I would also recommend trying to
remove and re-add your account.



Side Note:
It is
very important to make sure you know the primary email/password to the account before removing
it from the console.



I hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help!

You could try to buy the addon on the Microsoft store by using your Browser or add a prepaid card to your account.

I would recommend to check if your billing Info is up to date. If you use a creditcard like Visa, it is possible that the date for the card is expired. You could try to add paypal for example.

Hope that helps.

I'd like to know why i can not buy ant thing in the xbox store