No rewards keys for pre-order purchase.

BottomDriller · Oct 12, 2017

I pre-ordered the game and I have been checking the rewards everyday and using my keys, but still have not been awarded my 10 keys to use. I am not the only one with this issue either, and I have read the FAQs to make sure I'm eligible. I have checked and
double checked to make sure I'm not missing anything, so I do not know why I have not been given them yet. Any help resolving this issue would be appreciated.

:)

CrKhan09 · Oct 12, 2017

My Missions not Crediting Actions

Missing Items:

Forza Pre-order

Franken Rewards Avatar Gear

Franken Rewards Achievements

3rd Pre-Order Punchcard

Probably missing:

Forza fans bonus keys

Yes, it has been more than 48-96 hr wait time for ALL of these.

XBLRewards3 · Oct 12, 2017

I haven't received my Forza 7 credits

Hi BoldCougar26. Since your pre-order was made prior to the offer period, it was only eligible for the keys, not the Rewards Credits. Pre-orders made during the offer period received both keys and Credits.

Smwutches · Oct 12, 2017

For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.

sodrix · Nov 2, 2018

If you use Xbox One, see messages from Xbox live user. and check the redeem button.

sodrix

If you use Xbox One, see messages from Xbox live user. and check the redeem button.

Smwutches

For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.

XBLRewards3

Hi BoldCougar26. Since your pre-order was made prior to the offer period, it was only eligible for the keys, not the Rewards Credits. Pre-orders made during the offer period received both keys and Credits.

XBLRewards8

Hello slan3d0g,

As stated in the FAQ for this offer:

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

10 keys (can only be earned once)
5,000 Rewards Credits (can only be earned once)

Since you did not make this purchase off the Xbox store, you did not qualify for this offer. Since your purchase was made from an alternative source and redeemed as a token, it was not eligible. Additionally, Credits for this offer are not awarded until
the end of the offer period, as stated in the FAQ:

When will I get my Rewards Credits for pre-ordering or ordering the game?

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

XBLRewards8

Hello AmericanM0nster,

Apologies for the inconvenience. We are currently investigating with another team reports of users not seeing keys being awarded for their purchase. Once we know more, we'll update this thread!

Regarding your Credits, from the FAQ:

When will I get my Rewards Credits for pre-ordering or ordering the game?

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

Since the offer is not yet over, it is too early to see your Credits.

No rewards keys for pre-order purchase.