No rewards for past 5 months

As stated on the Rewards site, the program is shutting down at the end of the month and turning into the Microsoft Rewards program. You had until June 15 to use your gems in the vault. Since it is now past that deadline. Any remaining gems you had would
be converted to Microsoft Rewards points at the end of the month.

I have bought a ton of new games over the past few months and I'm apparently no longer earning rewards credits when I have always gotten them in the past. I have always 3 star vip. Why am I not getting rewards anymore????

I've been told that in the past, and then I still had to contact support to get my missing rewards, which takes months.

Hello bryanmiller90,

We see that you have been getting 2% MyVIP Star Rank 1 (Gold) since you reached that rank in September.

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?



First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

• Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
• Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
• Previous Month: Activity over the past month
• Past 6 Months: Activity over the past 6 months
• Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

I havn't gotten my game pass reward for playing 5 days in December and it is the last day of the month